@SPROCOM - 11320 Ciudad de México

Excellent service. Punctual and looking for solutions at very good prices. They fixed my Designjet plotter to perfection.

Terrible service, they took a printer for maintenance and they returned it to me with broken toner housings and the printer with many noises that it did not have, I asked them for a solution and they told me to buy new toner and that if I want they will sell them to me at $ 36,000.00 that if not, they can't do anything and they already blocked me

Excellent service, it was just what I need because I am a busy person; they promptly repaired my printer quickly and safely.

Very bad attention from the receptionist or whoever answers the phone. The first day he was very nice, I had to request the service at 10:30 am because I could not attend another time due to work issues, they told me that if the technician would be there and that he would call me before to notify that he is on his way . He never came and the technician called me until 12:30 pm and told me that if it was "Mayra", I said no. Because I'm not Mayra, and she told me it's to fix a printer and I told her, yeah, well, I'm Karen YES I requested the service but at 10 am and it's almost 1, right now due to production it is no longer viable for me. They told me that if I wanted to reschedule it at once, I said yes and well, I called to confirm later with the lady. who answered me absurdly rude, telling me that I moved their agenda when they canceled and I told him, we are meeting in one hour and they arrived in another. In addition to claiming that I was upset by the name change, that the truth was that I did not care (I did care to solve the printer), and he told me that because the technician had been delayed with the route in another support. I can understand that but the question here was that the technician told me that he had not registered my visit and in the second one they did not tell me that they had other support before (which is rare because their hours of operation are from 10 a.m. 3 pm), and as a customer I can't guess why she didn't show up, if they tell me "hey, I might be late", ok. I organize myself and make it work, for both of us. But that was not the case. And the truth was very rude the lady. She yelled at me, in front of 2 people who also listened here, then not only that, I wanted to clarify things with the delivery man and she called me again yelling at me and I better hung up. Then he sent me a hostile WHATS APP message and said he didn't yell at me (among other things) and blocked me. Very unprofessional treatment. Sometimes employees do not value the work it takes to start a business and believe that they can treat customers that way and it is worth it if that customer is lost. I take the time to write this, for the owners because I feel empathy for them. Who knows how many more clients they have lost because of this person's treatment. Everything would have been solved with: What a shame about the appointment, we can help you in this way ... but no. Attacking a client who is interested in your services is not the way. And also, as shown in the answer, they are still on the defensive. I don't know what expectations they are talking about, but here they show the lack of customer service they have. Things were not like that and there are witnesses and I see myself in dire need to take a screen shot of their message, which also blocked me. He asked me for an apology on the phone and kept yelling at me and that is why I write this post, because the deal was not correct. Believe me, there are more than one technician. If they weren't you, it was going to be someone else, but they didn't have to yell at me on the phone. I am sorry if you had a heavy day and if your schedule was moved by my cancellation but it was not my fault because I was never notified. But I accept that at least in public he apologizes.

For me, the service that they have given me has been very good, it is the second time that they give the service to my printer, the first was four years ago and it has been very good since then I have not had any problem, so I recommend them widely

Terrible service, I do not recommend it at all, they do not notify you if the equipment is already there or if something is missing, as soon as you pay them they forget that they have something of yours! I've been trying for a month and a half to get my printer delivered.

The attention they gave me was very good, the charge was fair for the work they did. HP LaserJet 200 color M276nw. The delivery was within schedule, I recommend them for those people who need to extend the time of use of their work equipment.