Steren Monterrey Santa Catarina - 66150 Santa Catarina

They serve very well only that suddenly they do not know things when you ask them about something and they say it does not exist but in general they are trained and friendly

Very good stuff.

Quite good, very friendly, the seller quite satisfied with my purchase and the attention provided

Excellent service by the person in charge of the place, since it has knowledge about components; And that's very good because he knows what is required in terms of materials.

Unable to communicate, the call drops or says that the user has his cell phone turned off. They agreed to mark me more than 1 week ago (they told me they were communicating the same day) because they sold me a different product than the one I asked for, they offered to get the correct one that same day and NOTHING. More than 1 week and how to contact them.

They do not respect their store opening hours, they are supposed to open at 9am from Monday to Friday and it was still closed and it is not clear what time they are going to open

I share this experience that happened to me at the Santa Catarina branch, a battery was bought on sale for 36 pesos, of its own brand, it did not work. I take it to the store and they tell me that this is the battery I have as a sample, then they tell me that I practically wanted to scam the store. I told them that I went to the parent store that is 30 km away and bought them two packages, which if they worked and I indicated that I had no need to steal anything from them, later and after everything they told me sarcastically they show me a sign where it said that no refunds are made on batteries and end of story. I consider poor customer service and it is not noticed in the purchase, that in certain products of its own brand there is no guarantee, in any store in the USA they change the product without problems. And the most annoying thing in the story is that they told me a liar and thief for 36 pesos, being that to move to the nuance much more is spent than that money.

Good variety of products in stock, very good service, the only bad thing is that it is somewhat slow, both to stock and to collect, it has a station against covid, with a thermometer and an antibacterial gel dispenser.