SURA México - 77500 Cancún

Good afternoon, it is very important that at the beginning when you are invited to Sura to administer your Afore the service is great now after more than 20 years that I want to ask for unemployment support it is not possible that nobody can support me I have been trying for two weeks make an appointment because you don't even get a date, the phone that appears on the internet is only from the plaza and I mean Sura Cancun, I settled in Playa del Carmen there on that phone they can't give me the phone number of the Afore Sura offices Why don't they know? Call a phone in Morelia where they tell you that they are sorry that the system has some flaws that the only thing they can do is schedule an advisor to call me, and this will take approximately one more hour, Please we are in a situation where you need to see Sura's support. I just want unemployment support. I do not intend to ask for anything that is not mine. Will it be possible?

The people, they are very rude, they don't want to work, they ask you to come back another day

wait 2 months for an appointment, it means that they have a bad work plan, now when people need them they wash their hands, other afores solve for 2 to 5 days and nothing here. they just tell you we will get in touch with you.

I am from Cancun Quintana Roo Terrible service they give you an appointment for partial withdrawal of your Afore, for 2 months after when you dial the customer service phone, on that date my family already died of hunger, it is understood that by contingency and others but They must be a little more aware that you cannot wait so long without a job and no matter how hard you look there is nothing, pay more attention to that aspect. Terrible SURA service in other banks they serve you the same day and it takes a week to process . We will have to change Afore, good day and thank you.

Horrible, really terrible service, the app that they force you to download to have access to your info never works and it takes days trying to access, their virtual assistants have very limited responses, their nefarious call center, they are pure answers formulated they never solve anything for you I have been wanting to talk to an advisor for days and I have not been able, everything in this afore is disastrous, terrible service, nothing works, everything is try it later ..... I do not even know how I got to this afore? Horribleeeee I want to change.

Ecxelente deal, I clarify they only attend by appointment and estimated time of stay in office 20 min.

After this visit, I will change my afore to Elektra, I had an appointment to be seen at 10:40 and an hour later I was still sitting at the reception. I just want to make a retirement for unemployment and they make it so complicated. To begin, scheduling the appointment was an odyssey, from the day I wanted to carry out the process until today, 2 months have passed, imagine I am going to withdraw because this pandemic took my personal savings and already more than 2 months later I did not even a human being has attended. An acquaintance has his afore in Elektra and after three days only with his IFE he had already deposited the benefit. I still haven't been seen, and 100 minutes have passed since my appointment time. (Attached photograph 4). Please SURA boast of being the Siefore with # 1 in customer service.