Swisslab - 64610 Monterrey

The service is too slow for more than 1 hour to get your data.

I came 7:30 all in order with acceptable care due to the current situation (rugs, sanitizers, everything very clean). As soon as they told me to take a turn and without problem there were only 2 people before me. In my case I already had a quote because I requested it via whatsapp so for the data I just gave my folio and that's it, it took me about 15-20 min.

Very formal. I found the treatment of the clinical staff quite cold and distant. The quality of the telephone service has seemed very inefficient: long waiting times and at times nothing is heard, so it is not known if there was a failure or if someone will actually assist you. In general, I think they offer a good service but a terrible service.

The service is lousy. My wife called the call center 2 days before to ask for a quote, however they had no system and could not give her the folio to cover said quote, but they told her that due to studies the fast should be 12 hours. My wife calls again the day before the feedings, they give her the quote, give her the folio and tell her again that the fast is 12 hours. The day we show up for the shots they tell us at the branch that the quote is wrong and that they have to charge me the right thing, almost $ 500 more than the call center had quoted me and without further ado they tell me that if I want the service I have to pay what they tell me because the call center made a mistake, I tell them that the problem is between them and not mine and yet I can't get them to respect what is quoted. I ask to speak to the manager who introduces himself as Víctor Díaz and he just doesn't solve anything, he just says that I have to fix myself with the call center and that it's not their problem as a branch. A pity that you invest time to get a quote and when you arrive they give you another price "because the call center made a mistake". And also, at the branch they tell me that the fast should have been a maximum of 10 hours and not 12 as the call center told us 2 times. Terrible customer service and a shame that they are not able to solve anything.

Very bad experience, terrible telephone service, the laboratories never arrived and they did not give me a solution

Always a warm treatment by its staff, they explain everything to you in detail, its facilities are always impeccable, excellent service and they have very long hours. In addition to having a cutting-edge team.

The times that I have come to request a service I was well attended by the reception staff, there are studies that require that there be a specialist in those studies, you have to make an appointment in advance, the process is just a little slow but I think it is normal because they have to fill stationery, the facilities are of the first quality as well as the equipment with which they work all look quite modern, they keep the place very clean, I think that if I require more laboratory services I would continue going to this place, besides that it is close to my house , at the entrance if they take temperature and provide alcohol for the hands

Very bad... they charged me for a package of Mammography and breast echo, but they told me they couldn't take the breast because time hadn't passed, even though it was a medical indication, I asked for a refund and they told me no , that I had 12 months to take the study from the purchase, now that I want to reschedule no one answers me or tells me how to validate that pending study. I don't know what their policy is, but the correct thing to do is to cancel the purchase and process it again, since they didn't want to give me any paper to guarantee that the study was pending, they just showed me the screen and told me to look here, it appears pending as if that were something. valid. They are just employees, very friendly but terrible policies.