Taller Car One Gonzalitos - 64634 Monterrey

horrible, if they occupy services in a vw I recommend autopolis, in car one they are always late, no parts arrive, they were going to give me the car without a missing part and they were not going to tell me, they never answer the phone, they treat you horrible from receptionists to department heads they lost my key, out of 50 calls they answer 3, they lost my antenna, they postpone everything more at their convenience and they lie saying that they told me that

Terrible service, delivery deadlines are not met, you have to walk behind them to know the status of the repair, you have to call about 10 times, if they tell you to answer the phone. If you can better choose another repair shop, nothing advisable.

Pity service they provide and apart from everything are some thieves, I have a cell phone that I use to track my vehicle in any emergency which was very hidden inside, but the surprise that I get is that when I see my car inside I had many things that moved and were outside in the passenger seat, you can no longer trust those places, ALL ARE A FEW

The sad thing is that they do not answer calls or messages, I understand that they have a workload but a client is followed and is honest, which is not there ... At first I was received by a girl named Berenice, with her There was no problem, but the advisor that touched me simply does not answer my calls or have the decency to answer a message ... I also attend clients and I never leave my clients adrift ... I am disappointed and my car is still They deliver ... Added to what other customers say I'm afraid this goes for long ... The worst thing is that this place one does not choose, they are led by an adjuster after a mishap ...

People are friendly to serve but the service itself is lousy. It took almost a month to repair a dent in the door, they put the wrong shade of paint on it, polished it poorly, and delivered it with a dent in the stirrup. Rarely do they answer the phone when spoken to, do not answer emails, and when they make an appointment to pick up the car, they wait for one to tell them that it is not ready yet, that the paint machine is broken or that the person in charge is not there. . They need to improve the service a lot> :(

Lousy service, they never answer the calls, I had to be dial and check to know the status of my car, it took longer than they told me that the repair was going to be and as my car was freshly taken out of an agency and they hit me at I ... they repaired the damaged part and polished it ... but they took the door they left with a polisher, they left all grated and even the plastics that go in the windows were white, they left the car horrible! the trunk was opaque black that does not look the same as the color of the car and also put their tool on my trunk and grated it all. The truth would never go to that workshop again, lousy service, oh and I left belongings and they also stole them. To all this I was on the part of Ana Seguros that I also already changed my insurer, a very bad experience that nobody would recommend going there.

Excellent service immediate attention. It has sufficient parking very well coordinated according to the client's need.

If it could be less than one star or negative, it would, only one sentence can reflect the attention, service and quality of the dealership and painting workshop of this dealer: insulting. My car (Jetta) went to repair due to an accident that occurred in early January 2017, during my entire stay at this agency I did not receive a single call to update the repair status, even when they told me they were going to dial me in 5 or 15 minutes, or the next day, I never received a call from them, and the annoying thing is that I usually had to dial at least 5 times for someone to answer me and try my luck with the advisor who was attending the repair taking the call ; without exaggeration, there was a day that I had to be marking by two different lines, and I dialed nothing more and nothing less than 30 times, so that only 3 of those 30 would answer me, and only 1 of those 3 could they communicate with the advisor . Then, they gave me the car for the first time (Thursday) with obvious details, that one does not require 20/20 vision or knowledge in tinsmith and paint to know that the work is badly done, it had bursting paint bubbles, glue for everyone sides that were not easily removed, it was poorly polished and had a defect in paint that it did not have when it was delivered and that had no relationship with the incident, the seats and the steering wheel were disgusting (and this is not the first VW agency that ago, they leave the seats of Armor all splattered), apart from the lack of the screwdriver of the tools that the car has; In addition, we found that the car was delivered to me at 5 pm and they ended up delivering it at 6:45 pm, with the excuse that they were washing it (more than 1:45 hours in "washing it", nor in the Car Wash Syma that is in the corner); In the course of those almost two hours I asked for the bathroom in the waiting room and an advisor very flatly told me that I had to go to another far away from that place, where I entered and all the mechanics were changing (it was the dressing room of employees where they sent me). I returned the car for obvious reasons and they delivered it to me again after 2 days (Saturday) with other details, the clearest and most obvious was a huge drop of paint and a small one (at least that is what the advisor said that obviously did not verify the quality of the work before handing it over, again), which the advisor said they were dating with sandpaper; My frustration passed to older people and I demanded to speak with the workshop manager, so they told him, I tell him what happened and I ask him what kind of quality control do they handle in this workshop, in this agency? to which he replies that he is going to check the car and its progress, which he did only momentarily, and it was when they approached me again to tell me that the thing about the huge drop of paint was not a drop but a bubble, reason why when sanding it a great part of the painting was detached; I was assigned to another advisor due to the uselessness of the previous one and it was delivered to me the following Monday. On Monday I go again (for the 3rd time) and at first glance I see another defect in what was new and freshly painted (rear fender), I pointed them out and they told me that the next day they deliver it to me completely without defects. I go on Tuesday again (for the 4th time) and this time it looks good, they gave me back the lost screwdriver; When I left the workshop I realize that the rear windshield is disgustingly dirty, I said nothing because I no longer wanted to know anything about the agency, but a few days later (without someone getting in the back) I cleaned the windshield of back and I realize that they stained grease or I know that the sky and the interior plastics that protect the poles that hold the windshield (photos), so I immediately informed the advisor that he gave me the car for the last time, She tells me to leave it when I like to have an interior cleaning done, so yesterday I took it again in the morning. Yesterday I took it, I was cleaned of the stains I had but others were made. VW is lousy in service and attention.