TallerAutomotriz Nissan Patriotismo - 03920 Ciudad de México

I cannot comment on the maintenance or sale service. What I requested were the costs of spare parts to be able to take my car for maintenance. When I made a phone call, Itzel on duty answered me and told me that they would tell me about the spare parts area, which did not happen. I contacted Itzel again, who kindly apologized because the spare parts area was in inventory, however, I insisted that despite the inventory, they should not neglect customer service and even more if it is about attracting new customers. Still, no one contacted me. If so, at first I can project that the service could be the same. I hope the owners of the group can see that this is an indicator of lost prospects, and these days that is something that should not be allowed. I will contact another agency of a group other than SONI.

I took my car to regular service and the people who did it stole my cell phone charger cable, some shoes and some tennis shoes. Having workers like this speaks very poorly of the values ​​that they practice in their company. What a shame to have that kind of staff. Thieves! I do not recommend taking your vehicle here.

I took the car under warranty, they told me that the fuel pump was no longer working, I needed to clean the injectors and new linings (the car is less than two months old so I bought it pre-owned) when requesting a second opinion from another Nissan agency they told me that everything was in order I had nothing of what they told me in this agency... they just wanted to lower around 11 thousand pesos... water...

Excellent service like everything else, there is little space and it gets saturated but if you are patient you will be attended to properly and as quickly as possible, always 100% recommended

The attention of the service advisors on the site is good. Yes, they have carried out the service and change of components of the car in the agreed times and according to the price. It is necessary that they indicate the progress of the car through some social network mechanism, since one has to call to find out if the service is already completed.

Excellent service. They delivered the car a long time ahead of schedule. Very good attention from the executives.

Be very careful with the theft of auto parts and the lack of ethics of these people. I summarize that I took my car for a problem to request diagnosis, they tell me that many more parts must be changed, they stole a part in good condition and put my safety at risk just by charging more for unnecessary changes of car parts. I took my Nissan Sentra for diagnosis due to a problem in the direction, I clarify that the car when it arrived here did not have any warning lights on the dashboard nor did it come with strange noises in the engine. They tell me that I should change the steering box and the transmission, it was unheard of for me that a standard 2015 car that received its maintenance in a timely manner would need to replace the transmission. I only accept the repair at the address and they warn me not to take the car out on the street due to the poor condition of the transmission, they give me the unit with the check-engine on, strange noises and poor performance, which I found suspicious. After a diagnosis in an external workshop, I realize that the first cylinder is not working and ahhh surprise! A coil on the cylinder broken and taped with gray tape. Coincidentally I replace that part, the warning light on the dash disappears and the car runs fine. Where was the need to replace the transmission?

I did not like it, they received the car 45 minutes after my appointment and when I went to pick it up they delivered it to me without washing it. When asking for an explanation, he only replied that if I wanted it clean, he would wait two hours because they had a lot of work. I don't want to imagine how they did the service...I'm not going back.