Telcel León V - 37150 León

Attention too fast. I only went for a chip and they sent me directly to the box.

The process to be served is slow, and the service process slow when it is renewed, 50% of the time is lost in what the executives capture, I think they can make the process more efficient

I'm really upset! I went to get my number back or at least cancel it, but since my INE is expired, they literally sent me through a tube. What happens is that the person who stole my cell phone is already bothering my WhatsApp contacts. And well, they didn't want to help me, at least by canceling it. Obviously I do not remember many telephone numbers to advise of this situation. By not wanting to help me, they leave me vulnerable to extortion and misuse of my information. They do not give options, they do not offer you alternatives or at least unsubscribe that number. It's just a no and they don't care. It is easy to answer with an evasion and to define responsibilities. I just want you to help me but your staff is very skilled at sending the devil to those who in distress ask for help in this situation. I have acquaintances in other companies who immediately follow up on their problem and at least block the number until everything is fixed. Without asking for healthy liver. I am very disappointed and angry because I realize that for Telcel we are not people, only numbers and money. Thanks for nothing and for ignoring me.

They attend quickly, it's a shame they made me go to renew the plan, and it was only to sell me a new team.

If I could rate them zero stars I would. I went to cancel my plan and they ended up changing my phone number without warning. Very bad experience.