Telcel servicio tecnico - 44260 Guadalajara

Lack of friendliness from the staff.

They took great care of me, the staff who work in the technical service of our cell phones, as well as the Boss who attends the branch, were very kind; It helped me to solve a problem that my cell phone had (I acquired it in Oct.) and it was just delivered to me yesterday, Dec. 9, with a great response to my specific problem ? Thank you very much

DO NOT GO !!! ... Be careful when you go to this place, you take the equipment out of confidence that they are the original brands but apparently they have inept people working in the place that end up damaging your equipment even more and they do not know they take responsibility for their mistakes.

They are totally serious people in their work thanks

If your equipment is still in the warranty period, they will repair it at no cost if it is due to equipment failure, not due to blows (some fall).

Very good service and very fast

TERRIBLE SERVICE!!!!!! The super entertaining receptionist watching series on the cell phone just like the executives, completely ignored us! We arrived with the executives and their attention was rude, wanting to answer us quickly to continue on the phone, he could not solve anything and did not even advise us! They should pay more attention to the employees they hire for customer service.

I went yesterday to have my Motorola G 60s diagnosed, to begin with there was no receptionist, so I went directly to one of the technicians, I told him about my problem, that the microphone does not record very well and the recordings and voice notes are heard with echo and distorted, he first tells me that he does not detect any difference, I showed him recordings of me playing some songs on guitar that I send as samples to my friends to compose songs and he said that the recording quality of a cell phone is not good that if you want it to be heard better, I'm going to record it at a studio, I told him that I already have many songs recorded, that I don't use my mobile to record songs, but to send tests and both the voice recorders, the voice notes that are sent on WhatsApp and the videos are echoed and distorted, I explained that I have had other Motorola mobiles and I know the recording quality, and that the one that this cell phone is giving me is terrible, he kept answering in a very sarcastic and arrogant way, he even told me "I studied music production" as if he wanted me to do less and ended up saying "well, if you want I'll send it to you but I know they're going to reject it". His way of serving me was terrible, very rude, unwilling to help and defensive all the time, they shouldn't have staff like this, I know my microphone came out with a factory defect and I'll go to another branch to see if it doesn't I get the same treatment. Very poor employee.