Telecable - 58070 Morelia

The normal cable is well within what it fits, but the internet and the terrible service, better thanks and goodbye

I received excellent treatment. And good advice from the cashier leaving happy

Terrible service at that branch !!! Very badly faced by the customer service staff.

Very economical TV and Internet service. There are no forced deadlines. TV quality is acceptable and Internet service is acceptable for basic household functions. Sometimes it has flaws but you cannot demand too much for the price you pay since there are no cheaper services.

I. I loved his service to the extent that I hired him at two addresses. But suddenly the customer service is super common, the lady seems to be selling vegetables, she attends chewing gum. I was able to file a complaint with PROFECO for misinformation because of making a sale; He lied to me in the information AND / or did not give me all the information. (Installation in 12 to 21 days) which should rather say 12 to 40 days. With the same lady who attended me, I went to see what happened since they had already 28 days without going to the installation and I took the opportunity to increase the package to internet + cable, miss. He tells me that only with 100 pesos and the service would be ready, taking into account that he had already paid for the installation and service x 250 from the internet; I schedule an appointment at a time that I had convenient since: "Our technicians are very busy and they were going to be able until who knows when. No max 21 days)" When the day of the installation arrives, day 33. It does not happen and when I speak again they change the date again and again in a schedule that could not, I had to leave my job so that the matter was settled on the 36th day after hiring. When paying for the internet plus cable, it turns out that it was not a hundred pesos more. It was another 250 pesos more! Plus the reconnection of each 100,600 pesos. This level of customer service is deplorable and leaves a lot to be desired from the petty and pedantic attitude of your cashier. The internet service has always worked great. I did not complain about the service. I complain about their attention that even though they are surpassed by the number of clients and addresses. And they are victims of their own success, they serve with the same level of demand that they have. And focus on training your technicians for both types of installation (not one for internet and one for Telecable) in my humble opinion. Another thing that I think is wrong in your information is your timely payment before the 21st but it should be ordinary payment because after the 21st apart from charging you 50 pesos more as they report. There are another 50 for the reconnection. Bad bad bad. Wherever they see them.

Acceptable cable service, but for what I give them 2 stars is for the small detail that you cannot pay your service in any Telecable center, it has to be in the area where you live and that for me is something super absurd. Bad there

The signal and security is very poor, because they do not answer the phone for attention, that is, they leave you right away, if your problem is fixed or you run out of internet