TELEVÍA - 01211 Álvaro Obregón

Bad service you are served with a carota carota

Lousy The good thing that the new government is going to revoke their concession.

They do not respect the hours of attention. It's five in the afternoon and they just close the door in the face

The offices are not seen. They are among other businesses, there are no signs that indicate where they are located.

I went to look for the offices and they tell me that they are no longer located at this address. They should update it

Junk service excessive commissions if you load on the street. Sms there is never a service to check prepaid balance, a terrible page to navigate complicated you can never enter either. Pessimistic Contract with other systems.

Hello, the reason was because of the terrible customer service they have in their call center. Here's the story: 1. My tag did not pass in the middle of the road 2. I speak and the executive tells me that I have two pending charges. 3. I ask him what I can do, I need to use the tag because I don't have cash 4. His answer was several options: a) make a deposit via the bancomer app, as it is immediately reflected. B) Pay on the website c) Pay in the app d) pay at a branch e) at a bank 5. I opt for the "A" because it is immediate, I do it and pass by the booth and does not pass the tag. 6. He tells me to talk to the bank, that it is the bank's problem (that is, a nonsensical answer) and he tries to hang up saying that we have already tried all the options. 7. I ask you, I don't understand, you gave me many options at the beginning and you only tell me that Nimodo cannot be ... Clearly the executive did not know. 8. I say, let's do option b from the page or app. 9. I go to the page and there was no way to make payment, the young man did not know. 10. I ask you to pass me to a supervisor. 11. The supervisor tells me to mail it to this address and that they will answer me throughout the day and resolve the pending payment. That the situation had already escalated and in the next few hours will have a solution. 12. Yesterday I drove for 900 km in no booth passed the tag. All this took me a call of almost 40 minutes, between pure lies of their customer service and I was stranded in the middle of nowhere with no money, no response and with a terrible customer service.

Televía is the best option to drive throughout Mexico. Especially if you are a foreigner and you want to travel the country on the best roads, without worrying about change, currency, tedious lines at the booths ... Televía is your option. Televía is present on the best expressways in the country, but also in some parking lots and even gas stations. Indeed, they provide great value for more efficient road mobility in Mexico.