Telmex - 29200 San Cristóbal de las Casas

Good attention

The truth in their switchboard does not have an option to speak with an executive, they only send us with a virtual agent and thus it is not possible to explain to him what doubts one has, the truth, the lousy service they are giving

It took them 4 days to attend to my problem, and they do not work on weekends, when failures are spontaneous and no one schedules them. My business lost tickets due to the lack of internet all weekend, the technician fixed the problem in less than 1 minute, they need more staff or better administration

Company with AWFUL SERVICE, executives and operators are friendly but all they do is receive complaints from all users but NOTHING happens, one continues to wait for them to provide the requested service and it can take more than a year and it does not happen.

Seriously, I almost never give such a low rating, but the truth is that the service was so bad, I made a change of address. They told me it would take between 1-5 and it's been more than 10 days and I don't try to communicate but they never answer me.

I could write a doctoral thesis on TELMEX, from its inception to the present, but this is not the place or the time to do it. What I can say is that they have a terrible service in relation to QUALITY-PRICE ???. When I went to purchase the INFINITUM package, they told me that there was fiber optic in the area where I was located, but what do you think? When the technician came, he told me that it could not be done, and he put the service flat and TELMEX charges as a PREMIUM service, it fails all the time, the internet goes out and very often I receive messages that the service is under repair in the area where I live. IT IS UNFORTUNATELY NECESSARY EVIL, but we have to complain for them to improve. ???????

Rarely do I give such a low rating, but now they went overboard, where to start Store service: The staff treats you well, the man at the entrance did not let me in until I was in the sun, because as it was full, I spent 11 minutes (Photo attached) and nothing came out, until he let me in and When I entered, to my surprise, there were places to sit (With a healthy distance)(Photos attached) Technical service and support: They gave me my fiber optic modem and depending on whether you want it to be relocated, you have to call the technician at a number that they give you there (Photo attached) they take ages to answer, I leave a screenshot of literally 30 minutes that left me waiting, in the end I hung up, it seems like a m@mAďa that I am paying punctually for a service that they cannot attend to, but to charge if they are good.jpg Prices: I contracted a package of $300 and something per month and I am paying $534 per month because they charge you $1000 pesos for the installation, which is divided into 3,6,9 and 12 payments (I am paying it in 6 payments) and alv is very expensive, they should specify it in the brochures that they give you minimum or in their advertising And to finish the straw that broke the camel's back, and a tip for people who want to hire fiber optics EYE If they install the fiber, insist that the technician put it where YOU want it, because they put it in a place that I didn't want to because the technician was in a hurry and the Internet reaches the street more than inside the house, so I went to the nearest branch to ask for change (because they don't answer online) and what do you think they charge you $629 pesos for relocate the modem, I prefer that my mother lie to me than pay that for a service that I pay punctually every month, they really are scavengers In short: To get paid if they are good.jpg