Telmex - 48310 Puerto Vallarta

3.1/5 based on 8 reviews

Contact Telmex


Plaza Caracol, Av Los Tules 178, Díaz Ordaz, 48310 Puerto Vallarta, Jal., Mexico
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KAREN MICAL on Google

Waiting 3 weeks to get installed, keep telling us they coming but no shows! So frustrating.
D
Dale Douglas on Google

I come here often, usually because of a problem and this visit was one that should be able to be fixed easily and it was. I set-up internet service online, but was unable to get an installation date. The customer service department l called had the same problem and suggested l go in. The staff is highly trained, very efficient and allowed me to bring my dog into the store while l waited. Half hour later l was on my way back home.
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liane roberts on Google

I may have a nervous breakdown. No internet for 7 days in Puerto Vallarta. I work online and am paying for a hotel to work. The only answer I get is "They are working on it. Managers said twice someone would come to my house, no one comes. I want to cry!!!
F
Frank on Google

Won't install internet at Nuevo Vallarta house, excuses, don't have lines etc etc. What age are we in can't even get basic internet? Work on your services TELMEX!
R
Roxane Jared on Google

They were great! The person that opened my contract spoke English. I went there on a Friday afternoon close to 4pm, I told them I needed internet to work from my new house. Even though their SLA is 5 days a technician came the next day (a Saturday) to do the install. It's been working fine.
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Bruce MacGregor on Google

Customer service was great. However still waiting for a technician to come to my house . 48 hrs and counting...?
S
Shenny Gonzalez on Google

WORST PHONE AND INTERNET COMPANY THERE IS. THEY NEVER ANSWER THE PHONE TO HELP YOU. BAD CUSTOMER SERVICE, THEIR INTERNET IS REALLY BAD..THEY DO KNOW HOW TO WASTE PEOPLE ENERGY AND TIME, I GOT TO SAY THEY ARE EXPERTS ON DOING THAT… MONOPOLY!!!
J
Jay Brown on Google

BASURA. Absolute garbage! Basura! BASURA garbage…BASURA. Waited 2 weeks for a tech. When he finally came, they looked at the ports and said they will come back tomorrow and finish the installation. It’s been 3 days and still nothing and they don’t respond to messages. I tried messaging the Twitter account and I get nothing. Run away! I’m going to try TelCel or someone else.

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