Telmex - 64000 Monterrey

Nobody answers you on the phone, they were friendly and dismissals in the store but I think I wasted a lot of time going and it should not be necessary, I only took the receipt and it did not arrive and I could not get it online, it did not let me register on its page , very stressful, no matter how friendly they are in the office, it is a return that should not be necessary, terrible phone service, pure commercial recordings, confusing menu, if that is going to happen every month I will change companies.

Very kind the people who attend they resolved me

Very good service. But they do not have service for the municipality of García N. L. En. Ol sight beautiful bad.

They amazed me, super well attended, fast and efficient ,,, physically because nothing could be done in the app or online

They have the sign open 24 hrs, but the location is not advisable to make payments at night. It is the best place to make contracts and buy televisions, computers, cell phones, have the best advice for businesses and those who want to charge with a card, have very competitive plans. They have many ATMs to pay bills but they tend to break down.

Update: they wrote me a message here, which they later deleted when they couldn't solve it for me. The message said to send a message to the twitter account, and it didn't help. The only thing is that they offered me to contact the support department, who are the ones who tell me a schedule and they don't go. Call totalplay and today they will install service for me. Telmex still does not come the technician. Tomorrow first thing in the morning I'm going to deliver the modem and cancel. A disgusting Telmex company Good internet service. Worst possible service in technical support. Never hire this. They are without a doubt the most cynical and liars with whom I have had contact. I lose internet, and they give me 72 hours to go fix it. After 72 I go to the local, and they tell me that they cut me off due to debts. Debits that they themselves confirmed to me that they did not exist, it was their mistake. They send me to call customer service by phone, they hang up on me 3 times before giving me a solution. They tell me that my service will be restored in 1 hour. I don't stay They tell me that a technician will go at 12 pm to fix it. It was not. I call, they tell me that at the latest at 4 pm. It was not. I call again, that the day did not end without them going. They did not go. I call again, that the next day at 9 am they are there. They did not go. What maximum 12 pm. They did not go. They arrived at 1 pm. After fixing the problem for me, the technician told me "well, I cracked a fiber optic cable and a neighbor of yours came out to ask me to leave her without internet. I told her to file a report" and she left. A week and a half passes, and again I have no internet service. I make a report and they give me a service schedule from 9 to 12 pm. They did not go. I go back to the local, and they tell me (after they gave me opening hours the day before), that they can't give me. But that should be "between today and tomorrow." Another day without internet. It's already been 7 days of the month that they're charging me without internet and 3 days that I haven't gone to work because I believed they would go at the times they tell me. In addition, since the beginning, with the exception of this last month, I have been receiving unrecognized charges, for which I must be calling every month to get that money back. From balance recharges to numbers from other states, to contracting 2 simultaneous netflix and disney + accounts. And when I try to fill out the customer service survey and give them a bad rating, coincidentally it always gives me an error and that it cannot be sent. So they only accept good grades. Hopefully they read this and don't hire the shameful telmex service.