Telmex - 89800 Cd Mante

Good accessibility, immediate attention, complies with current health protocols on Covid 19.

The internet is poor, it works intermittently; He leaves for 5 to 10 minutes and returns for a maximum of 3 minutes, we have made reports, the technicians are coming, but the arrangement is momentary since, like a week, it fails again. And therefore I have thought about canceling the telmex service, I make all the payments on time and even got an ambulance insurance that does not authorize it

I have days reporting that I do not have internet or telephone line. A technician arrived with a neighbor to fix his line and just when he arrives and starts working, mine leaves, coincidence? I stop him and tell him that I don't have internet and he tells me "I didn't move him to any other line" At that time I didn't know that there was no phone line. Then when I realized the first thing I did was report it, once reported, they gave a period of 24 to 48 hours. It's already been more than 72 hours and I still don't have internet or phone line. Every day I call customer service they tell me what Same, 24 to 48 hours, it seems like a joke. Apparently they don't care if you don't have internet for several days, but if it were to charge they wouldn't let a day go by. I'm in college, have a lot of work to do, and possibly fail a unit because of a poorly trained technician. Telmex, terrible service.

I have more than a week waiting for the supposed technician who was going to come to put the "New fiber optics" for waiting we have stopped doing things. I think they should hire truly trained people, not compadres or relatives. VERY BAD SERVICE. -50 ⭐

A beautiful and clean city, its people are very attentive and helpful.

Fast, efficient and fluid attention very well