Telmex - 25700 Monclova

Very good service, but it would be better in this pandemic that they will use the internal space of their facilities, to locate the stay of visitors, complying with their healthy distance, since they have us abroad with the climatic conditions that prevail in our city of Monclova While the account executives are only attending to one person, having enough space to protect people with their corresponding sanitary measures, they must coordinate with Civil Protection and use a broader and safer criterion, but the care is good

Terrible service, they do not solve anything

Hey! They treat me very well, even the guard is very attentive.

Excellent service in 4 hours they installed a new line with 50 megabytes internet

Excellent ATMs very fast

In the end, after 2 weeks of constantly calling because they told me that the service would finally be restored in a few hours and nothing happened, finally a technician came to my home, changed the cable (since in his opinion it had been vandalized and it was all messed up and different from how I saw it the day of the installation) and did the provisioning and it worked correctly and without problems. Perfect. The great detail was those 2 weeks of waiting, since they were too long and really tortuous. As much as I asked for a technician to come, they always told me that it was a problem with the Central and that they were going to repair it remotely, while others told me that technicians were going to come the next day so that in the end no one would come. They all told me that they were insisting to the technical area and that I should give them a period of 24-48 hours, but after that period I had to call again because nothing had happened. To be honest, the experience with the advisors was very disastrous because they all told me different things and then they didn't answer me anymore. I decided to maintain the service, but please I ask that these things not happen again, or find a way to compensate. I waited a long time to tell the truth because I really like the service, only without the Internet for so long if it affected me too much in studies and work. Please your attention to this message.