Tesla - 97115 Mérida

What do I tell you ..... Interesting, intelligent cars ..... In my opinion, technology that goes hand in hand with nature since there is no pollution ....... More stars x PLEASE

Super friendly, we wanted to see the cars and there were no advisers and the guard very kindly allowed us to pass and showed us the cars

I like the concept of electric cars, and I am more pleased that Tesla has arrived in Mérida, that the company decided to open a dealership before other larger cities such as Monterrey or Puebla. The facilities are beautiful, before there was Cadillac but they passed in front. I'm already waiting for the opening day.

the best vehicle brand, will dominate the world in a short time

What a pleasure to see a Tesla dealership in Mérida very well located

Beautiful 100% luxury cars although the bad thing is the charging stations that there are not so many in the city

Excellent, good attention from the staff as well as from the security guards, the best vehicle.

This is the third time that my Tesla Model 3 2022 Dual Motor car has been returned to the dealer for the same problem with the window not going all the way up. and the door remains open. The most annoying and uncomfortable thing is the alarm that does not stop ringing for a very long period. The first time it failed was 3 days after receiving it and it showed, according to the technicians of the Merida agency, that they were going to correct it, 2 days later, they delivered it to me and on the way from the agency to the workplace it appeared again the same problem. When I arrived at the office, I contacted the agency and expressed my disagreement that I no longer wanted the vehicle because if according to the guarantee it is 8 years when one acquires a vehicle, it is not to go on the 4th day of having fully covered the cost, which was done in advance of the delivery of the vehicle. On that occasion I asked for the return of the money or the change of the unit, which was escalated to Mexico, a person spoke to me who, according to what he had the power to do, any of the 2 previous possibilities that would give him time to resolve. After 10 minutes, he dialed me again and reiterated his commitment that he would send me his commitment in writing that the problem would be resolved. The mail never arrived and he mentioned that he should give it one last chance because according to now the failure was from the main computer and that I agreed to keep the vehicle so that the problem would not arise. From what I have to consider it was a deception since they told me to go for the vehicle, it was returned to me and I had it that way for 3 months. Oh surprise !!... on April 2, 2022, the same problem returned, to which I went to the agency and the vehicle remained at the door, charging so that on Monday, April 4, they would deliver them and they would try to correct the problem . I made the delivery and collected everything for personal use and commented that the least I wanted to consider was that they lend me a provisional vehicle, which they had promised to deliver to me on Friday the 2nd, so that I could do my errands in what they resolve the problem. On day 4 there was no DEMO car to lend me, and on the contrary they suggested asking me for an uber, and I expressed my disagreement because previous days they commented that they were going to lend me one. I found it very uncomfortable that one of them had to bring me to my place of work with my own car. Days later they inform me that they have to replace a part and that the vehicle that is still in the agency will be for 20 days more than the part possibly arrives. For which I resort to the number of lies told me by "The manager" of the square expressing my disagreement about what happened and the bad time they made me go through. and he told me that there is no process that forces them to comply with said commitments to which I was subject, since the mail did not arrive nor did they provide me with a solution that merits the bad time I am going through for having an excessively expensive vehicle with a deficient and lack of empathy with the client. As it is well said "the important thing is not the brand but the after-sales service" For what a lot has happened. I put my experience to your consideration if you are thinking of purchasing one of these vehicles. BAD, BAD AFTER-SALES SERVICE