TGP collision center - 44220 Guadalajara

We were attended by the company Aico assistance. In general very good. The consultant Cesar sent us daily progress and even though the parts suppliers took a little while, his repair was excellent!

BAD AND BAD to say bad service is not enough my vehicle goes for a month and a half in the workshop they have wanted to deliver it to me on 7 occasions without adequate repairs poorly painted, without polishing, without screws in safety points of the chassis, without staples and screws and when you ask them to repair according to how it goes, they simply tell you IT DOESN'T GO AS COMMENTED when it is and added to all this they made additional scratches and damaged parts that had nothing to do with the initial repairs, the BBVA insurer should remove it from the workshop of its official workshops because it is a SHAME workshop DO NOT TAKE YOUR VEHICLES THERE unless you want to be upset all the time and receive a BAD job and treatment.

NEVER OF THEM NEVER TAKE THEIR SUPER BAD CARE THERE, THEY USE USED PARTS AND IF YOU DO NOT BELIEVE ME, SEE FOR YOURSELF MY CAR HAS BEEN MORE THAN 2 MONTHS THERE AND IT IS NOT LEFT OR IF YOU WANT THE DATE THEY HAVE GIVEN ME

The worst experience I have ever had, I had to take the car under warranty twice and it still did not look good, apparently in the workshop they do not care in the least the care of the car and the processes, my car was more than 21 days counting the 3 visits and even then they could not leave it well, the doors were in perfect condition and now it has scratches and dents all over the place, in short if you have the need to repair your car either by insurance or private service think twice before to take it here, although they did not put any but to make the guarantee valid despite being the third time that I took it there was no interest in devoting the attention that was required because it was the third time that it entered the workshop. The only redeemable thing was the service of Miss Lupita who always took care of me in the best way. And as an example a photo of the last time they gave it to me, with a motorcycle reloaded on the back.

If you want to suffer and have your car spend months in the workshop with long and lies, this workshop is your best option, In short: when taking my truck out of a crash in the front. I hear noises from it, I take it to a trusted laminator and all the internal parts repaired with Kola Loka, I decided to go with another person because I no longer want to know anything about that workshop.

Do you want a workshop with bad looks and bad attention? Without a doubt this is the best option. On October 8, I went through the insurance company and they told me that it would take 3 or 4 days for the parts to arrive. I called on Monday and they never answered, I was able to communicate a week later because neither by email nor by phone did I get a response. On Monday (18) of last week after they told me through WhatsApp that magically at that moment they had already authorized the pieces, they would contact me to make an appointment. I asked the person who attended me that I wanted to speak to the manager and I was waiting. They gave me an appointment for Monday the 25th, I took my car and they told me that it would be ready on Thursday the 28th or Friday the 29th, that day I asked them if they were delayed for something TO NOTIFY ME. Today, Friday the 29th, they tell me that they had a mishap with the door (the most invented pretext in history) and that my car would be there until Monday afternoon. Exchanging messages with someone from the workshop, he ended up telling me "Your unit is ready on Monday at 4 pm. I'm on the lookout. Excellent afternoon." Worth seeing ... what I was saying. Ranch workshop service. ZERO RECOMMENDED. Update Friday, November 12. On Monday, November 1, they gave me the car almost at 6 (because I went at that time, in fact they waited for me a bit, thank you) I mention this because of the light. When I saw the car, at first glance it looked good, but against the light I saw some details and they mentioned to me that I would return in 15 days (this Monday) so that they could give it a polish and everything would be fine. They gave me a paper to validate the guarantee and I withdrew. The person who attended me sent me a message asking for some photos and when I got home I was about to take the photos and that was when I saw all the poorly done details on a repaired door (when they had told me that the door was new, but they had sent an incorrect one and that had been the setback they had had). I mentioned ALL the details of the car to her (such as being a repaired door and getting wet inside and the trunk, of which I am missing the jack lid) and I sent her photos, making sure that she would see that everything went inside in warranty. These two weeks I was sending messages and calling without getting an answer. DESIRABLE, much less recommended than the first. UPDATE Tuesday, November 16. I was sending messages to request an update on the application of the guarantee and until today, after a kind message they decided to respond by telling me to take it on Tuesday, November 30. I reiterate, lousy service IN GENERAL.

Very fast and professional attention is my first impression as it is the first time I have to go see my car. 5 months later I had to return the first time, the attention and speed that they attended me was excellent, today I hope their speed and attention will be just as good

Terrible service, attention. They long to get the pieces. They deliver with many aesthetic and mechanical details. I do not recommend it at all. If the insurance company sent you, I suggest you ask for a change of workshop. Almost 4 months have passed and they remain unsolved.