The Brokers Real Estate - 48290 Puerto Vallarta

Terrible experience that caused heaps of stress, time and money for our family. We signed a contract to move in at the first of the month. Put a deposit down, and the day before we were to move in, the homeowners tried to up the rent 25%. It became evident to me that the realtor didn't have a lot of concern for our family, the inconvenience this had caused, not to mention, the expenses we have incurred. The agent did jump to the issue when I explained our family could potentially be on the street the next day, to show us another place....that paled in comparison. At that point she thought she had done what she could, and wasn't as responsive until I spoke to the manager. When trying to figure out something that may work, and get an understanding of how/why such a rent hike was justified by the owners, she told me that she would indeed continue to work with them. I had no idea how this was represented to them however this is completely unacceptable and I didn't feel like there was any amount of effort put in to look out for us. Unfortunately, we had to purchase things specifically for the unit (due to the fact that they had negotiated certain things they would be taking with them), so now we're left with several hundreds of dollars of merchandise we may not even need in the next place we find. There was also no sense of urgency to get our deposit even when I explained I would need it for the next place I found. The ripple effect of this falling through was huge, and hence, I recommend looking for another company to work with. If something were to happen, there really isn't a lot they will do to help. I also went a tier higher to management, explained the situation, how we are out money. to which the manager acknowledged and has done nothing about.