The Italian Coffee Company - 78396 San Luis

The paninos are very rich, and the cappuccino coffee too, but it has fallen a lot in terms of cleanliness and attention. The last time they took more than half an hour to bring me a coffee, and by the time they brought me the cake I ordered, I no longer had coffee, the tables and the floor are neglected in terms of hygiene.

The drinks we ordered were very well prepared and tasty but I feel that it would not hurt to add new ones to the menu, as there is very little variety. The place is very clean and the prices they handle are not high, I really thought they would be more expensive. The girl who treated us was very attentive. They are quick to attend but slow to charge.

Excellent accurate, excellent staff, excellent coffee, excellent service, excellent music, excellent establishment is very welcoming.

At closing hours in google it says that it is open and we arrived at the path branch and they already had no service at 9:05 pm and added to that the staff was very despotic and unhelpful

The waiters (those who serve) are disrespectful, making fun of a guy just because of his clothes, we told them that we didn't think what they were doing and they got upset. WHAT LACK OF SERIOUSNESS THEY GIVE THE PLACE!

The coffee is delicious, the employees are good, and the store is clean. They have all the measures to be able to enter the store, and it always smells very good. Although the coffee is expensive, it is worth it for a while to rest inside the store.

I asked for a coffee and the employee asked me for 4 pesos, because "they didn't have a fair" when she saw my refusal she got upset and left me waiting, without much explanation, then another employee arrived and gave me my incomplete fair without saying anything at all. When I review the fair, I see that I lack money and ask for an explanation. The clerk tell me that they are having problems with the fair. Then I offer to wait for them to solve their problem. After a few minutes I go back to the register and ask if they already have my fair. The annoyed employee repeats that they don't have any and then the annoyed employee opens the box, takes out coins and gives me an extra peso with my fair. Confused, I leave without daring to ask anything or offer to return the extra currency... It is worth mentioning that it was 5pm and they had enough customers, (how could they not have a fair) It is a shame that chains of such renown do not invest in education towards their customer service employees, problem solving (like the one at the fair) or sales strategies. With those kinds of experiences, they don't make you want to go back to a place like that for a coffee.