The Mermaid Hostel Cancun - 77520 Cancún

My stay in this hostel was really pleasant, considering that it is super close to a beautiful beach. Notwithstanding, the hospitality, help, and good vibes from the staff, specially Giacinto

Everything you could hope and wish from a hostel and more! Comfortable room, authentic, welcoming & friendly atsmosphere, very helpful and caring staff (their breakfast nicely set on the patio is the perfect way to start your day...Master Chef Jacob you got it :) !) great location if you want a day to day Cancun life immersion but close enough from the touristic point of interests of the city that you can have both depending on the mood of the day. One of the most quiet and beautiful beach spot at 2mns walking distance. Hanging out on the rooftop , wether it be to witness one of the most beautiful sunrise you ll ever witness, or to relax after your busy day, is a mega bonus and just adds up to the magic of your time there! A must stay !!! Thank you again to you all guys, see you soon xoxo Kelly

I was invited to a small dinner by a friend and the Italian guy working there was escalating an argument with me because I wasn't polite enough for him which didn't make sense. He wasn't understanding at all and made my friend cry and didn't have any compassion. He just kept pointing the finger at us. I feel really bad for the people that have to be around someone so insensitive.

Amazing location with local beach and great restaurants. Right next to ferry for tours, taxis, and bus stop to get around town. Super nice rooms, nice staff, with included breakfast in the morning! I keep coming back! I love it.

It's a cozy hostel if you're just staying in Cancun for a couple of nights before moving somewhere else. They have options for daily tours, it's quiet, The kitchen is fully equipped for you to cook your own meals. If you're an early riser they will not provide breakfast since they prepare it until 9am. Their rofftop deck is pretty cool to watch the sunset. There is not much to do around but it's easier to get a cab or bus downtown.

Ok Hotel, good terasse on the roof. Many problems concerning it tho. First of all it is marketed like the best hotel for backpackers, so we had some high attempts. This, plus the fact that the pictures on the website made it look way nicer, we were disapointed when we arrived at the location. First of all, the front desk team try to helo you but they dont seem to be fully trained and theres a lot of your question they cant answer or seem to not want to answer. There was also one guy at front desk that was very insistent about booking an activity but also very not pleasant to talk to. He was rude and even told some people to get stop cooking meat in the kitchen because hes vegan and he doesnt like it. He is very unwelcoming and made me want to spend the less time possible in the front desk area when he was there. The kitchen is also very small and in the front desk area and they also charge for water, which was something that never happened to me in all the hostels that i went to before during this one month of travel. They also have a very bad exchange rate so if u pay with pesos, its gonna be more expensive than the price you expected. This should be said on your website or on the bookings to advise travelers that are on a tight budget so they can plan it in advance. Also tried to email them about my complaints and the weird exchange rate and they never answered my email. It wasn't bad but really wasn't great.

Good location. The girls really do want to make your stay enjoyable and easy. Room is ok. Clean bed, bath, AC was in working order. Didn't get a chance to try breakfast. Their assistance was the cherry on top. Will stay there again if you need a cheap and clean place to stay, stat here.

It’s a simple, but very clean property that has everything you need for your daily life on vacation. Shower, bed with clean sheets, kitchen to make your own food with fridge. I was also able to store my kite surf equipment there. You even get an extensive continental breakfast in the morning. I also need to mention the great staff, especially Giacinto, the Italian host. Whatever question/problem I had, he quickly took care of it. For example he helped me with storing my kite equipment, provided me with great restaurant tips and was a great conversational partner for any topic.