The Royal Haciendas All Suites Resort & Spa - 77710 Playa del Carmen

Great resort with great service! The employees are very attentive and are always there to serve! We had a group of 10, with 4 grandbabies so we had extra service needs. We were on the beach every day and service was great. One of the best servers was Pedro in the la palappa restaurant! What fun we had with him! Thanks so much! We are owners and can't wait to be back!!

Beautiful resort. Clean and comfortable rooms, lots of activities with a travel company on site for many excursions. Food was great! Same day reservations only for the two dinner restaurants, but plenty of other options too. Super happy we went with the all inclusive option.

We had a fantastic stay. Everyone was so nice and welcoming at every turn. Special shout out to Leo and Caesar at the pool bar. They remembered our name, introduced up to new cocktails every day and made us feel most welcomed. Alfredo was so helpful with our luggage, getting taxis and making sure we knew where we were going. Pedro was on of the best waiters we cold have asked for. My 18 year old son made great friends with him. Pedro gave us all the information and where and when dinner was, introduced us to new cocktails and made us laugh at every meal. The ground were impeccably maintained, our room was fantastic and spacious. The hot tub on the terrace was a nice bonus. The pools are large so no one was cramped, plenty of places to lounge. There is a hot tub big enough for 30 people and very comfortable to stay in. The beach was clean and easy access. We went parasailing from the shore and I highly recommend it. Massages on the beach a short walk away and other things I am sure I missed. The lobby has a gift shop / mini mart for snacks and drinks. I highly recommend going here. We will most definitely book with them again.

Great week at Royal Haciendas!! Such a beautiful resort. Every staff member was incredibly kind and helpful. Food was awesome. Enjoyed the entertainment and amenities also. The Shrimp Tacos at the Sol Cafe are incredible!! We kept making remarks about how clean and manicured the entire resort was!! We will definitely be back!

The very best resort in Riviera Maya. Clean. Gracious hospitality. Family friendly. Quiet. Wonderful check in and check out thanks to ROSY at the front desk. She was smiling and so helpful throughout our stay. The resort also supplied free Covid testing to US residents to facilitate easier re-entry. Fun activities. Nice spa. Great attention to detail.

Hotel is fair and service is hit or miss. We did meet two wonderful staff members, at the pool/beach area Jeremiah is the best and if you visit the lobby bar, Alfredo is amazing. These two were the exception to the rest of the staff. The food and day entertainment is good and rooms are spacious and clean. This hotel caters to white 60’s+ crowd, if you are not a member of their time share you are not treated the same and often ignored. We had a major issue that was not dealt with appropriately by management initially and led to an even more extreme event that could have been avoided, but again we were not members of their time share. Hotels are a dime a dozen I strongly recommend you look for any place but here.

I have been coming for 6 years and ever time is special. Always the same employees and they go above and beyond to accommodate you and always deliver with sincerity and a smile. Why I love this place. The yogurt bar I have always loved is no longer. When I inquired yesterday the manager said he would bring it to me each day. I no more sat down and my bowl arrived! Fresh yogurt, coconut ?, granola and fresh fruit. #TheRoyalHaciendas

Staff was amazing! Resort was BEAUTIFUL. Had a great experience from the second I walked into the resort until the day I left. Will be going to another Royal resort next year! They made covid testing VERY easy. Our concierge was so amazing, helped us with everything we needed. Didn't bring kids, but had A LOT of fun things for kids. Beds were not the greatest, but I've had worse. Highly recommend!