Thrifty Car Rental - 74160 Puebla
1/5
★
based on 2 reviews
Contact Thrifty Car Rental
| Address : | Carr Federal México-Puebla Km 91.5, 74160 Puebla, Pue., Mexico |
| Phone : | 📞 +989 |
| Website : | https://www.thrifty.com.mx/ |
| Categories : | |
| City : | Pue. |
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Pablo Guadarrama on Google
★ ★ ★ ★ ★ Pésimo servicio, rente un auto pague por anticipado con cargo a mi tarjeta para recogerlo hoy 4 de Noviembre de 2021 en el aeropuerto de Puebla , el empleado me trato muy grosero le dije que no quería coberturas adicionales, después me dijo que el pago no estaba registrado en su sistema y que tendría que hacer la reclamación del reembolso por internet al final me quede sin auto
 Terrible service, I rented a car, paid in advance with a charge to my card to pick it up today, November 4, 2021 at the Puebla airport, the employee treated me very rudely, I told him I did not want additional coverage, then he told me that the payment was not there registered in your system and that I would have to make the claim for the reimbursement online at the end I was left without a car
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Clayton Dorris on Google
★ ★ ★ ★ ★ Bait and switch SCAM. Do not use Hertz, Firefly, Dollar, or Thrifty (all same company) at this location.
I made a reservation over one week in advance and paid online. I arrived at the airport at 8am to pick up my car. At that time I was told no cars were available, however, they would be available at 5pm. I wasted an entire day waiting for the car and returned at exactly 5pm.
At that moment the office manager (Claudia P. Garcia Montesinos) told me they did indeed have a car available, but it was a minivan. I said that would be fine, but then was informed there would be an additional charge of almost $100 on top of what I paid because the van was an upgrade. No free upgrade. I must pay for the extra cost of the van.
I have never in my life - in Mexico, the USA, or Europe been held hostage for upgrade fees if the vehicle class I rented was out of stock.
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