Tienda de Colchones | Colchones Dormilón Tacuba - 11400 Ciudad de México

They offer very good customer service in the store, the staff is friendly and attentive, they have mattresses that adapt to your needs and budget, and the delivery service is fast, it arrived before the estimated date. I recommend and congratulate them.

They have a great variety of mattresses of good quality and at a good price. However, the attention and service are very bad, they answered me reluctantly the phone and did not return my calls. We agreed on delivery for a later day since at that time they only had one delivery man and no shippers. On the day of delivery, in addition to being late, only the deliveryman arrived without a loader, so I had to help load ... And the base was not what I asked for, I specified it to be the wooden one with drawers and they gave me a box spring, without drawers

Lousy service at the Tacuba branch by Mr. Ivan Guzman, he has made a mattress since December 30, 2020, we were first given delivery date on February 7 after no than on 14, I call two days before to confirm the delivery and they tell me that not that on the 14th they just arrive at the store and that if I want to send it to me I would have an extra charge of $ 350, I agreed to receive it on Monday as they tell me and it turns out that they did not deliver it to me. I tell the seller that I am very upset and that I want the money back and he says OK come to the store and we will return it, it is clear to me that the customer is not important for this company and its sellers are in charge of driving them away rather than retaining them . By the way, the mattress that I send has to make 1.40 * .90 * .20 cost me $ 3,199, which is not 3 pesos and although it may not be representative for the company, but for me and my baby, if and to request the return it takes between 15 and 20 business days having ridden the money for a month and a half

Good prices and excellent service.

They do not have prices in sight, only one person attends. If there are people you have to wait for them to give you prices. The place looks very dusty. It does not have parking.? I decided to buy Atlas mattresses ?

Highly recommended, excellent attention from the seller David, from the process of choosing the mattress to the day of delivery, affordable prices according to the needs of each person, so far everything is fine with the mattress and box that I bought.