Torino Motors - 15850 Ciudad de México

Terrible attention and bad attitude from the employees, I asked for my guarantee to be valid, they made me think about it a lot and they made me sick with something else, they got angry and even told me rudely the worst place I have ever been.

Excellent place for motorcycle sales and service

Good service for your motorcycle and in sales I have noticed that they are super friendly and clarify doubts

Terrible customer service, provides incomplete information. In the cash purchase in a single exhibition of a tunder 400, the sellers never knew how to clarify my doubts. I asked for information on whether the board marked the gear and they were totally unaware of this. Then they rely on a clause in the manual that practically exempts them from any difference that the product has with what appears in its instruction manual or if it is required in a manufacturing defect. They deliver the units late and with terrible attention despite the fact that you had requested them several days in advance once the payment had been made (in my case they tied the battery cables with the electrical system using insulating tape and delivered it to me as if the motorcycle was new). One of the most frequent characteristics both in the sale and in the services is that they do everything possible to invalidate your guarantee, already with the multiple evidences of the other buyers who, despite complying with all the indicated requirements, still find some argument for invalidate the guarantee. They establish that the services must be by km or by time (months) but exactly within a limited period, although they do when they deliver the motorcycles and it has a defect if they take their time to return it when they want. They do not take that into account to give you a period of time so that you can make the services according to their arrears. Hopefully the bikes turn out well for you, but in general the quality is poor. They don't give you enough information for your purchase and they ignore you if you try to make a claim. It is not worth spending your time for all the inconvenience that they cause you, even if their motorcycles are very cheap. What you save on costs you pay for with the lousy service and customer service and the worst thing is that you have a lot of risk of being sold a motorcycle with defects and the warranty will never be valid.

I liked my visit to the Torino agency. Tube very good deal and a lot of variety of motorcycles.

From bad to worse your service. I have a 2019 trotter, bought at that agency. Absolutely all the services have been done right there, according to the recommendations of the guarantee policy. I travel more than 100 km a day and in November I requested a change of brakes (approximately 30,000 km) I always trusted the agency and was not careful to check the rear tire for panniers, but now I had a problem with the rear brakes and I realize they did not change pads rear. One rust and dust cover screw was missing and another was swept, maybe that's why they didn't change those linings. Since mid-2021, workshop managers do not give the usual service attention. If you go to one or two services or while "guarantee" lasts, you may not have a problem. In services subsequent to this, there is inefficiency and they still owe me invoices since last November, they never arrived in the mail and not even with the plant supervisor present were they able to send them. Pity! I do not return to that agency, although my trotter has turned out well