Tours Riviera Maya - 77760 Tulum

Excelente servicio y una experiencia inolvidable! Convivimos con la naturaleza y vimos varios animales!

Bellissima esperienza, pittoresco lo attraversamento della riserva con il van su una strada, se cosi possiamo definirla, lanciati verso il punto di rendez vous con le lance. Le note negative sono state le 2 ore e mezza ad aspettare prima di partire( ci hanno dato appuntamento alle 8, sono di una lentrzza esasperante), l open bar (che equivale a 2 coronita a testa, 2 bottiglie d acqua da mezzo lt, coca cola e tequila di pessima qualità) e il ritorno in van più veloce dell'andata vista l ora ( siamo tornati alle 18). Molto buono il cibo mangiato al villaggio di punta allen, anche se fatto self service tipo mensa,abbiamo mangiato velocemente perché le guide ci pressavano per tornare. Per il resto la riserva offre tutto quello che la natura può darci:delfini,aquile,tartarughe,alligatori,spiagge,pesci,coralli,etc etc ... uno spettacolo di mille colori che mi ha emozionato fino alla fine. Per quanto riguarda il tempo, la giornata non era limpida, il tempo poi è migliorato ma nonostante la luce il posto è suggestivo ( portate vi minimo la protezione 50 in caso di giornata soleggiata). Ah è obbligatorio indossare il giubbino salvagente sulle lance ed in acqua e non ve lo dicono, quindi se siete in vena di fare riprese alla barriera corallina armatevi di attrezzatura adatta.

Venia bien hasta que al final el guia alex se quedo con nuestro vuelto...Algo para mejorar, en la lancha nos dejaron solos con un radio, no se entendia nada, el guia se fue al otro barco que tenia alemanes, deberian tener 2 guias o una lancha mas grande. De informacion fue bueno, vimos todo pero la actitud del final opaco algo que fue bueno.

We had a great day with them

Very surprised Thomson have this trip in their portfolio. From the outset they were half an hour late picking us up so he drove like a maniac to downtown Tulum to some reception centre where we were introduced to guide Arturo who gave us a briefing. Arturo spoke good English. Loaded us into a 12 seater air con mini bus and we set off with a couple of others following. Reached the jungle dirt road which was literally a track full of craters deep puddles and hard bumps which was unpleasant for a 25mile ride. Saw no wildlife on this jungle safari. Handed a piece of fruit and a 200ml bottle of water. Reached the speedboats, everyone looking for a toilet. Was informed by Arturo we would have to squat in the jungle with no privacy??? Waded out to speedboats and given life jackets. Taken out to sea with no refreshments at the hottest part of the day between 11am.-1pm. Saw little wildlife here either which I understand you may not always guarantee a sighting..but the chasing of a mother and baby dolphin by 6 speedboats didnt feel good to me. After this there was a bit of swimming in the open sea then taken back in to paddle in a lagoon. After this we taken to a jetty and had to climb precariously out of the boats. A few people slipped and its a nasty accident waiting to happen. Then we were taken to what looked like a derelict shack but turned out to be our lunch venue. The food was abysmal. Boiled rice boiled chicken. Something that looked like custard that i was told was mashed potates, some pork dish and a dodgy looking fish. Didnt expect gourmet but for the price we paid for the excursion we expected better than that! Anyway. After lunch it was back to the boats and another hour on the speedboats back to the jeeps and then back to hotels via Tulum. Arturo did his best to be fair but Thomson you really dont want to be associated with this set up. Its unprofessional in the extreme and to me its dangerous. This trip is NOT suitable if you are physically disabled in anyway, pregnant or not completely fit. Rethink Thomson until they get their act together. Biggest waste of £300 ever.

Simply put - whatever the tour people tell you, it's not true. The photos, the info on the website, etc is untrue. Different vehicles, different expectations, etc. One of the very few times in my life I contacted the credit card company to contest payment due to fraudulent misrepresentation and failure to deliver services advertised.

Late Pickup, never went in a Jeep, everyone wants big tips at the end of the tour. We paid for photos and provided our emails they never sent us pictures just stole our money. Only good thing was boat ride.

This company is a scam. Do not book with them! They easily took my payment but did not follow up with email confirmation or pickup time like all the tour companies in the area. Their website is a facade and legitimate reviews are difficult to find many accounts that rated them highly look fake.