Tous Jewelry - 78215 San Luis

Attention is not bad but not the best, the place is rather small but well laid out.

The service could improve, the attention is not compared to other branches such as GDL or CDMX

Appalling! I have been dialing the store for two weeks and I have not received a response

I took to fix some earrings because they took off, I told them that I could lose the receipt so I left my phone. The last month and a half for health reasons it has been impossible for me to collect them. A relative did me a favor to go and pick them up and they won't deliver them! "For security we need your IFE" was the reply. Another days go by and I send them the total receipt $ 60-80 pesos and the same person to pick them up * with the IFE * and he calls me to tell me that they are not giving them to him! That because I have to go ME. I speak to the manager and she says what a shame! But that I have to go and I told him that the previous occasion that I could not go either, they had asked the IFE to pick them up (I told them from the day I went to take them to fix (I could lose the receipt) and they told me that there would be no problem, that's why they asked me for my phone number ... will they recognize my face?) And the manager tells me ... that she cannot deliver them, that they changed the policy. That because it already happened to them. I am sending my ORIGINAL IFE. where I do not think they identify me because the receipt is not made with the name of the birth certificate or with a photo Anyway! I am identifying myself and asking for what they have identified, it is not a new product, I am dialing them from the phone that they have in writing on the receipt, but they are very sorry! And they are very sorry! But I HAVE TO GO. For not leaving things longer and then they are lost, but they tell me that they do not lose or expire, that they have repair things stored up to 4 years ago TOUS Paza San Luis. What recklessness impotence ... then I pass, I don't think they need my IFE if I go in person (sarcasm).

Excellent place with good sanitary measures to meet the need for the contingency caused by the COVID-19 pandemic. Your staff is very friendly and professional. The mytous reward system is also very good.

Very bad service, I went in search of a ring and when I paid they told me that the price on the label was incorrect and that they were not going to respect it because it would require a lot of time and approvals that were not going to arrive, apart from not respect the price the attitude of the person in charge was not good at all, very bad customer service