TOYOTA Financial Services Mexico - 05120 Ciudad de México

The problem is in the administration that is in Mexico. It is impossible for me to think that the directors of Toyota Japan agree to have the Alorica hired. Alorica as a collection agency are lousy. I think the only way I have an account like Toyota's is for Alorica to have a big wallet for entertainment expenses. I comment on it because personally my experience with them is bad. The business accountant happened to monitor the balance of this account because my mistake was to notify her of this new monthly charge. The payment that we received was on Monday and until the following Monday they send me an email asking to recover the unit. Which made me laugh because that's how scam collection companies do. Instead of informing and serving, they threaten you. But hey, we made the deposit in the account of what was missing for the direct debit of the payment. On my part, I wanted to communicate to notify you of my case and tell you what happened to us and that the balance is ready so that it is missing from the payment. Dial the number that was indicated in the email of the alleged Miss. Huerta did not take long to answer when dialing. They asked me for the number and I gave them the file number. They told me that it is not, that it must be alphanumeric and they hung up on me. I talk to them again, I tell them that I don't have the alphanumeric but that I have an email from them and they hang up on me and that's how it was on 3 occasions the calls did not last more than 20 to 40 seconds. Also try another number of the offices that appear in email. A guard answered me and he did the same to me (2pm). Hang up. As a result, I was unable to get any help. For my part I think it is their modes of operation. That people struggle to communicate so that matters are not settled and legal goes away. Affecting those who trust Toyota is very bad for business. So much effort and time to get things right so that Alorica dirties the Toyota name. I hope that one day a Toyota executive with a good shirt on will listen to us and do something about it. Good luck Toyota and thank you.

Terrible attention, I have marked for weeks to resolve my case and nothing, they only say that they will send it to me by mail and it is a lie.

lousy company! I have been waiting for more than a year for them to resolve the delivery of an invoice and with pure laps, calls and excuses.

A very bad service, it is not personal, they attend you by phone, they tell you that they are going to answer and they do not do it by any means even though you provide mail, telephone; But outside of selling you or paying for services, they even give you coffee, when you have a problem there is no attention and you feel very bad as a customer ... The truth must be to improve their protocols They had my vehicle available without my consent that and more I consider is a lack of respect , being a world class company

Super bad experience I bought a semi new car is supposed to be certified and from the second one I take it I started having problems, to avoid dealing with their mediocre mechanics I chose to fix the car on my own. Now I settle ahead of time because I no longer want to hear from them and I already have a month waiting for my invoice every time I call they add 5 business days to delivery. The only thing I can tell you is do not buy a semi new Toyota Monterrey and even less take financing from Toyota Financial.

I bought a RAV4 model 2022 in February 2022, the credit was settled on March 15, 2022. I contacted Toyota Financial Services and they told me that the invoice would be available at the agency in a maximum period of 3 weeks but this did not happen . Today April 19, 2022 I contacted Toyota Financial Services and they told me that they forgot to send the invoice, to date they have not been able to confirm the date of sending said document despite the fact that the credit has already been fully settled. Poor service.

They are very dishonest, when we bought the car they told us that we could make capital payments to reduce the monthly payment, about a year later we tried to make a capital payment, the salesman Saúl (he doesn't work here anymore, he works in susuki) told us no it was possible, on the phone they also lied to us, they told us that it would really only reduce us 3 months. But we investigated on the page and that would have reduced us 2 years of payment. They are very dishonest and lie.