Toyota Solana Morelos - 83150 Hermosillo

Terrible service for spare parts, they don't answer the phone I had to ask for a contact and they gave me a cell phone only for WhatsApp and they DON'T answer the messages either ??

Good service and very good attention

Very pleasant the place and the attention, they have adequate prevention measures now in the pandemic. I really liked the cars and more that they have a reputation for excellent quality. Thanks to Luis Angel who attended me, highly recommended ??.

They treated me very professionally. Thanks to Mr. Fabián, because thanks to him I decided to change my Ford car for a Toyota.

Zulema Castro at the Toyota Hermosillo Morelos branch attends to other administrative matters at the same time that she is attending to me. She gets up from her desk to attend seats different from mine and she makes a mistake, she asks me to excuse her for having a lot of work. Twice he has apologized for not talking to me to schedule me to pick up the car before his lunch hour (arguing work stress and that it is a lot of work that they are asked to do) and he has scheduled the delivery until 5 pm. Today more than ever, I noticed her more stressed than usual. I was 11 minutes late for my appointment, he told me that my appointment had been canceled and that if I liked it, I could come and reschedule. I asked her to take care of me while the next person arrived and she told me (working on the computer) that she had a lot of work to do and that it was impossible to try. He didn't look me in the eye. I asked her for empathy, I told her that it can happen to all of us not being on time for appointments and that later it would happen to her. Angry, she told me not to threaten her. I was assigned another advisor who, with a poor attitude of service, received my car. His name is Miguel Ángel Castañeda. After I signed, he told me that the car was being received “without an appointment”, he said that it is not known if the car will leave today or tomorrow. That he is not responsible for that. Employees seem to work like machines and not being machines, they get tired and do not provide good quality customer service. Today is just Monday, my appointment was at 7:45 am and the two employees were already upset. Something is failing in the labor system, there are probably too few employees and more feasible work to be done. The appointments are every 15 minutes and they must not have faults, they have no tolerance for error, it seems that they have no tolerance for error either. And it shows, the customers are the ones affected by their bad attitude towards us.

In this Toyota Agency if they give you good ATTENTION.