Tuxpan Volkswagen Car - 92870 Túxpam de Rodríguez Cano

Very professional service and attention from all staff.

Excellent service, very friendly staff with a willingness to support. In a word .... Professionals.

The best attention from Ms. Araceli Torres

Excellent attention from the people in charge

Excellent car samples, too bad there are no test drives

Very bad experience. My car is a 2020 jetta mod. It has a noise in a tire on dirt. They gave me a sheet where the guarantee of 3 years or 60,000kl is stated, whichever comes first, I also have an extended guarantee. When it was delivered to me after they charged 3900 pesos from the 26,000kl service fee. They told me that I had to buy some 3M tapes to put them on the front brake pads. And that it had a cost if the agency did it. I asked to speak to the manager since he did not agree to pay anything regarding that noise. And they sent a young man from the workshop. He told me that my car only had a 2-year warranty. It shows that they do not investigate both the reception staff and do not inform the service staff. They only speak for what they believe. But the young man very kindly told me that he would call me to investigate if the repair would proceed. Since there was a tire noise bulletin for the jetta k7. But I've been waiting for the call. And they still don't pay attention to me. I can say that there is bad attention, bad internal and external information I mean lousy service Note: I hope you are kind enough to pay attention to me as a user. Thanks

Excellent attention, very kind the seller Janet an excellent person we are very grateful a very good agency