Umcela Boutique & Jewelry - Umcela Boutique & Jewelry

Muy hermoso el lugar, vendré cada año

I bought jewelry in the El CID hotel in Puerto Morelos and I absolutely love my pieces. We had the best sales rep named Erhan. Did not put us through high pressure sales but let us look and answered any questions we had. Very knowledgeable of all the jewelry. Great experience!

They charged me 2x the actual retail price in the Cancun hotel "Reflect Resort" and then wouldn't refund the payment 20 minutes later. Buyers beware of these ripoff artists. Shame on me for trying to buy my wife something special from what I thought might be a reputable store in the hotel.

They are SCAM ARTISTS!!! Don't buy there! I bought a ring and bracelet with "Zultanite" stones which are color changing stones on it from a store in a hotel I stayed at. The ring's stone is at least 2 carat, and 3 carat for each stone in my bracelet and I had 5 of them. After research online the next day I found out it's an EXTREMELY rare stone, cost of 1 carat can be from 200-700 USD for the 1 carat alone. Between both my jewelry it's maybe 15 carat bomind and I paid $250 USD for BOTH. Which means if the stone was real it would cost me thousands! They refused to refund, kept claiming it's real and I should just enjoy it. There's no way in hell a tourist store (which always overprice things) will sell ANYTHING at such loss of thousands of dollars if it was othentic stone. They are liers and dishonest. I filled a report with the hotel about them because they don't deserve to be there and do business there.

This jewelry has man made/lab created stones and they try to pass them off as genuine. I've been in the jewelry business for 24 years and was appalled at the junk they are saying is real. Stay away.