UNET-TELECOM JOCOTEPEC - 45800 Jocotepec
2.7/5
★
based on 8 reviews
Contact UNET-TELECOM JOCOTEPEC
| Address : | Matamoros Sur 10, Sin Nombre, 45800 Jocotepec, Jal., Mexico |
| Phone : | 📞 +8788 |
| Website : | https://www.unet-telecom.com/ |
| Categories : | |
| City : | Jal. |
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jesus perez on Google
★ ★ ★ ★ ★ Muy bueno y el servicio excelente
 Very good and excellent service
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Omar Vega Diaz on Google
★ ★ ★ ★ ★ Mal servicio, tardan en atender y quedan en llamarte y no lo hacen.
Bad service, they take time to attend and they agree to call you and they don't.
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Blanca Estela Garcia Gomez on Google
★ ★ ★ ★ ★ Su servicio me encanta y la persona que atiende, es muy amable. Gracias ??♀️??
I love your service and the person who attends is very friendly. Thank you ??♀️??
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Arturo Torres becerra on Google
★ ★ ★ ★ ★ Amable personal y mucha atención al cliente
Friendly staff and great customer service
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Hussein Gonzalez on Google
★ ★ ★ ★ ★ Empieza bien con instalación rápida y los primeros meses todo bien. Pero no atienden las fallas.
Starts well with quick installation and the first few months everything is fine. But they don't deal with bugs.
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Jonathan Valentin on Google
★ ★ ★ ★ ★ No cambiaré el rating hasta que me arreglen el problema, llevo días llamando sobre el problema que tengo (a partir de las 7 hasta las 12 más o menos, se caí el internet a 5-10 MB) durante las pruebas de velocidad no tengo ningún programa pesada abierta, mi laptop es el único aparato conectado (por ethernet aparte) y las veces que llamo me dicen "lo vamos a monitorear" en dos ocasiones me procuraron enviar un técnico dentro de 24-48 horas, en ningún momento llegó (Nota adicional: la segunda vez que hicieron mención del reporte e que viniera el técnico, el primer "reporte' ni estaba en sistema aparentemente, así que asumo que dicho primer reporte jamás lo llevaron a cabo cómo me habían dicho) honestamente he sido de lo más paciente possible, pero no voy estar pagando $379 por supuestos 40 MB y estar recibiendo entre 5-10 MB por la tarde.
Actualización: aún no se arregla el problema y adjunto más fotos
Después de tanto, llegaron a revisar, esto se ah prolongado demasiado, sin arreglo alguno, ya que lo que me dijeron es que "el problema está en aumentar el ancho de banda, que tal vez tarde más tiempo" por lo general el seguimiento es horrible, los horarios de oficina no cuadran, ya que abren una hora después de lo que está establecido por la tarde, pésima actitud, pésima cordinación, por lo general, no lo recomiendo.
I do not at all recommend u-net, they have an awful work ethic and awful attitude, even if you're patient and polite, other than that, service tends to fail, even if you have fibre optics, it stags and you lose about 70-80% of the internet that you paid for, most of the time you are stuck with 5-10 MB
I will not change the rating until the problem is fixed, I have been calling about the problem I have for days (from 7 to 12 more or less, the internet dropped to 5-10 MB) during the speed tests I have no open heavy program, my laptop is the only device connected (by ethernet apart) and the times I call they tell me "we are going to monitor it" on two occasions they tried to send a technician within 24-48 hours, at no time did he arrive (Note additional: the second time they mentioned the report and that the technician came, the first "report" was apparently not even in the system, so I assume that said first report was never carried out as they had told me) honestly I have been the most patient possible, but I'm not going to be paying $379 for supposed 40 MB and getting between 5-10 MB in the afternoon.
Update: the problem is still not fixed and I attach more photos
After so much, they came to review, this has been too long, without any fix, since what they told me is that "the problem is increasing the bandwidth, which may take longer" usually the follow-up is horrible, office hours do not add up, since they open an hour later than what is established in the afternoon, terrible attitude, terrible coordination, in general, I do not recommend it.
I do not at all recommend u-net, they have an awful work ethic and awful attitude, even if you're patient and polite, other than that, service tends to fail, even if you have fiber optics, it stags and you lose about 70-80% of the internet that you paid for, most of the time you are stuck with 5-10 MB
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Oliver Ramos on Google
★ ★ ★ ★ ★ Pésimo servicio, llevo 5 días sin internet y dicen que irán pero nunca van.
Aparte su internet no es tan rápido como dicen a la hora de descargar cualquier cosa dura muchísimo.
Lo bueno que ya cancele su servicio.
Terrible service, I have been without internet for 5 days and they say they will go but they never go.
Besides, your internet is not as fast as they say when it comes to downloading anything, it lasts a long time.
Good thing you already canceled your service.
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Alejandra Murillo on Google
★ ★ ★ ★ ★ El servicio el lento y tardado en oca siones, si vas a pagar el internet no tiene sistema en las mañanas, si llamas no entra la llamada solo si es Telcel otras compañías no entran y es un inconveniente por que en lugar de marca tienes que ir personal mente y deberían modificar el horario en la tarde habré después de las 4:00 p.m. no a la hora se retrasan entre 10min o 15min
The service is slow and delayed at times, if you are going to pay the internet has no system in the morning, if you call, the call does not come in only if it is Telcel, other companies do not enter and it is an inconvenience because instead of a brand you have to go personally and they should modify the schedule in the afternoon I will have after 4:00 pm not at the time they are delayed between 10min or 15min
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