Urban Arkana - 72160 Puebla
4.7/5
★
based on 8 reviews
Contact Urban Arkana
| Address : | Cholula 11, La Paz, 72160 Puebla, Pue., Mexico |
| Phone : | 📞 +8978 |
| Website : | http://urbanarkanahotel.com/ |
| Categories : | |
| City : | Pue. |
|
A
|
ARQ. CHRISTOPHER A. MARTIN VELASCO on Google
★ ★ ★ ★ ★ Muy buen lugar para hospedaje, muy buen servicio, hace falta toalleros y un mejor jabón y shampoo, gracias
 Very good place to stay, very good service, you need towel racks and a better soap and shampoo, thank you
|
|
S
|
Stalin Muñoz on Google
★ ★ ★ ★ ★ Al llegar al establecimiento, salió el dueño, nos informó que el establecimiento estaba vacío y que no le convenía abrirlo por nosotros.
Mencionó que Booking acostumbraba cometer errores similares, por lo que no respetaría la reserva.
Nos cerró la puerta para que nos retiramos y se comprometió a hablar a Booking para que se nos reintegrara el dinero de la reserva que se había pagado. Hasta el momento no lo ha hecho.
Siempre hemos utilizado ésta aplicación y es la primera vez que nos sucede algo tan desagradable y molesto.
El dueño demuestra una actitud prepotente, mala educación y poco respeto al cliente.
Ojalá pudiera ser sancionado por la PROFECO y la Secretaria de Turismo de Puebla, ya que da una imagen pésima del servicio a los visitantes.
Upon arrival at the establishment, the owner came out and informed us that the establishment was empty and that it would not be convenient for him to open it for us.
He mentioned that Booking used to make similar mistakes, so it would not respect the reservation.
He closed the door for us to leave and promised to speak to Booking so that the reservation money that had been paid would be reimbursed. So far it has not.
We have always used this application and it is the first time that something so unpleasant and annoying has happened to us.
The owner shows a pushy attitude, rudeness and little respect for the customer.
I wish it could be sanctioned by PROFECO and the Puebla Secretary of Tourism, since it gives a terrible image of the service to visitors.
|
|
L
|
Liz Fernández Oficial on Google
★ ★ ★ ★ ★ Excelente atención, muy limpio, instalaciones bonitas.
Céntrico y personal muy servicial
Excellent attention, very clean, beautiful facilities.
Central and very helpful staff
|
|
N
|
Nutrióloga Claudia Ortiz on Google
★ ★ ★ ★ ★ Super, excelente atención, muy limpio, la ambientación genial y la ubicación.
Super, excellent attention, very clean, great atmosphere and location.
|
|
D
|
Diana Acosta Lopez on Google
★ ★ ★ ★ ★ Excelente servicio, muy bonita la habitación, cómoda, precio accesible y buena ubicación del hotel
Excellent service, very nice room, comfortable, affordable price and good location of the hotel
|
|
M
|
Muratcan Güreş on Google
★ ★ ★ ★ ★ Amazing hotel! Beautiful and original design, extremely friendly/helpful staff. Strongly recommend to stay here.
|
|
J
|
Jorge Gordillo on Google
★ ★ ★ ★ ★ Great place to stay, modern decor and excellent service
|
|
F
|
Fernando Jimenez on Google
★ ★ ★ ★ ★ This is a really nice place! It’s very comfortable and the all concept is so different, the personals is really kind and they do the best in attentions!
Is fully recommended!
|
Write some of your reviews for the company Urban Arkana
Your reviews will be very helpful to other customers in finding and evaluating information
Recommend a place for you
