Urban Store Plaza Hilvana - 76178 Santiago de Querétaro

Unfortunately Many premises closed. I send you a lot of good vibes, so that you can reopen the ones that closed, have health, money and love. That the universe (God) accommodates everything.

Although the square is very wide, at certain points one feels small because of the reduced space of the corridors of the second level. The cinema is wide, on the outside, although I could not enter. There are many shoe stores, which I don't fancy much. It certainly has not been my favorite place but in your favor the clothing store and the parking lot are very large. And there is a small barber shop in the parking lot that gives it a different touch.

If I could give 0 stars to this Urban Store I would. Terrible treatment I received in this store. It was 7 pm when I entered the store to buy and everything was fine (it is important to note that the store closes until 8 pm according to their hours). When it was 7:20 one of the saleswomen called me from afar (she didn't even approach me) and told me in a very rude and despotic way to hurry up if I wanted to buy something because she was going to close the box (when they weren't there). or close to closing time). I didn't know if she was talking to me or to a girl who was looking at clothes behind me because she almost yelled at me from a distance. I went to try on the clothes and then go directly to pay for them and when I wanted to do so he told me (in a very, very rude way) that he was not going to charge me anything because he had already closed his system and to leave the clothes and that almost I almost walked out of the store. I recommend that you change the hours of the store and put that the store closes at 7:30 pm, because it gives that exact time and they almost start running you from the store. It was the worst experience I've ever had buying clothes. 0/0 ?

Deplorable Urban Store service. At 7 o'clock the manager (easy to recognize because she was shouting the instructions about the banners and promotions for the following week), approaches the clients to tell them to leave that they are going to close the boxes, they don't care if they are trying on clothes, the idea is to vacate quickly and the old-fashioned method of turning off the lights immediately after this works for the eviction, but making it clear that they do not care about the safety of their clients, or if there are children or elderly people. Throughout the pandemic they were peeking out the door begging for people to come in and today approximately 30 customers ran with this action. Logically, the managers and employees of this place do not care about the service, or the attention, or the good practices, or the growth of their company, it is unfortunate what they experienced in this disastrous place!!!

Small square, with a 2-screen cinema, almost all of its stores go bankrupt or move to other squares. The place is generally empty and it is not recommended to go for a walk (it only has one ATM and it is from Bancomer) The bathrooms are very clean, highly salvageable appearance and its facilities have all the measures for people with different abilities, on its two levels, however the stores are very little known, local and the lack of customers makes them look worse over time they neglect her more....

They have 6 dressing rooms. And only one enabled to use it. There are three 'cancelled' due to the "pandemic" but the other two could perfectly well be in use. There are enough people to open them. One has to stand in line for up to 20 minutes to go to the fitting room. It is understandable why we all try on various garments in one go. It's customer service after all.