US Consulate General in Guadalajara - 44100 Guadalajara

They gave me incorrect information and had me wait for 1 hour for a simple passport renewal. I only had to turn in documents. They are very incompetent. Also communication is very ineffective. I ask questions on the only email they give you and their response is very inpersonal, its like a robot answering.

I needed help from the us consulate and i was ignored, i had an emergency and they did not care at all, someone decided to wait to take care of my son until later, who knows when? That is how much our consulate in guadalajara care for the american citizen living in guadalajara, thanks a lot. I will be reporting this issue to the senators to find out what can be done regarding the us consulate work abroad.

Everyone was very respectful and helpful. Everything went very smoothly. Thank You

I wish I could give zero stars. Total run around, very rude staff..trying to get an emergency passport is a joke. Today they turned away almost everyone that showed up for help. I needed help, raised my voice slightly and they completely turned on me and said they are security and they have the right to refuse my service. I filled out a form for an emergency passport...then they review it...and then they turn me away. I thought they were supposed to help Americans but instead treated me like garbage.

Amazing place, there is no better place than our home, diplomacy in action

We arrived on time and there was no line, after a quick documents check we were inside. I was allowed to bring my car keys with me. Social distancing is strictly enforced inside the building along with higienic measures. The line moved reasonably quickly and the staff were professional and respectful at all times. People that needs accommodations were moved to another line for faster service, which is a good thing. Overall a good experience

While I appreciate the fact that the consulate processed my emergency passport when I needed it, I wish their employees would give accurate information as to what documents are needed when going to the consulate. Twice I've shown up and been told that I need more documents, even after verifying in person. Not to mention the long curly haired person in charge of calling people back to the gate is absolutely rude and has no problem talking down and over people who are simply asking questions. Point being, I was incorrectly informed about the documents and that person totally gaslighted me as to what I'd been told to bring with me even though I wasn't rude or combative was only letting her know I hadn't been fully informed. I have no problem bringing the correct forms and documents with me as I have them anyway, BUT I should have been told to bring those documents from the get, and definitely should not have been talked down to and over by that gate person when I was simply seeking clarification from a government employee. Period.

Pretty hectic and stressful to have all the documents and need to have everything exactly and finding available appointments are long and not easy but besides that, it was good. but the guard deserves a raise. almost falling asleep.