USE Expres Americas - 97220 Mérida
3/5
★
based on 8 reviews
Contact USE Expres Americas
| Address : | C. 21 327, Miguel Hidalgo, 97220 Mérida, Yuc., Mexico |
| Phone : | 📞 +89999 |
| Website : | http://www.aafy.yucatan.gob.mx/ |
| Categories : | |
| City : | Yuc. |
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Cecilia Rendón Novelo on Google
★ ★ ★ ★ ★ Está muy bien controlado el ingreso. Lo malo es que te hacen dar un montón de vueltas, allá mismo ya adentro, para poder realizar un simple trámite
 The income is very well controlled. The bad thing is that they make you go around a lot, right there inside, to be able to carry out a simple procedure
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if david on Google
★ ★ ★ ★ ★ PÉSIMO servicio. Llegas a hacer un trámite(antecedentes no penales en mi caso) y hay avisos pegados diciendo que no pueden imprimir. Y para colmo los empleados no saben cuando. Cual es el caso de estos módulos si no garantizan que hay los servicios!!! En fin este Año hay elecciones, ya veremos...
LOUSY service. You get to do a paperwork (non-criminal record in my case) and there are taped notices saying they can't print. And to top it off, employees don't know when. What is the case of these modules if they do not guarantee that there are services !!! Anyway this year there are elections, we'll see ...
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Niled Martinez on Google
★ ★ ★ ★ ★ MUCHISIMA GENTE. Llevo 20 min aquí y esto no se ha movido nada.
Solo una persona atendiendo. Lo único que tengo que hacer es dar una clave y realizar el pago para una revalidación.
Si al menos tuvieran sillas y turnos... nos tienen a todos parados y estoy segura que estaré aquí por dos horas mas por un mendigo pago. Deberían poner a otra persona a atender y si fuera posible sillas. Pasadísimos, pésimo servicio~ la gente tiene cosas importantes que hacer.
A LOT OF PEOPLE. I've been here for 20 minutes and this hasn't moved at all.
Only one person attending. All I have to do is give a password and make the payment for a revalidation.
If at least they had chairs and shifts ... they have us all standing and I'm sure I'll be here for two more hours for a paid beggar. They should put another person to attend and if possible chairs. Awesome, lousy service ~ people have important things to do.
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María José Ramírez González on Google
★ ★ ★ ★ ★ Estuve haciendo fila desde las 2:30pm habiendo 3 personas antes que yo.
El señor Gorocica a las 3 en punto (hora en la cual cierran) dio un aviso a los que hacíamos fila que ya no atendería a más personas. Y una señorita que se encontraba en la fila le habló bonito para que le sacara su acta y este señor accedió, dejando a los demás de la fila a un lado. Cuando llegó la otra persona que atiende de nombre Andrea (según su nombre que me proporcionó) nos preguntó a las dos personas que quedábamos en la fila qué tramite haríamos, dando a suponer que nos atenderían. Después de 10minutos que noté que platicaban en el módulo me acerque para preguntarles si nos atenderían, a lo que me miro de manera burlona y quitando la mirada me dijo groseramente que hasta las 4 de la tarde. Por lo que le pregunté el motivo, y con desdén me dijo que a esa hora era el.otro turno. Le pregunté que cuando nos diría eso y actuando de forma grosera y burlona me dijo que me lo había dicho y le dije que no era verdad, agregando que si el señor gorocica había atendido a sus necesidades machistas de atención y coqueteo de una mujer que entendió fuera de sus horarios debía atender a las dos personas que quedaron en la fila. Cosa que jamás sucedió. Es lamentable que tengan a personas de este tipo trabajando en un módulo de atención ciudadana.
1.-El señor debió avisar con anticipación a los que estaban en la fila que no nos atendería y no decirlo a la hora exacta del cierre. Tampoco debió de atender a la persona mencionada con anterioridad ya que todos los usuarios tenemos prisa y compromisos qué atender.
2.-La señora Andrea debería ser capacitada para atención a clientes ya que es una irrespetuosa y grosera, con un comportamiento de cero seriedad y agresivo-pasivo.
Ojalá tomen en cuenta este comentario y no dejen pasar por alto estos comportamientos.
I was queuing since 2:30 pm with 3 people before me.
Mr. Gorocica at 3 o'clock (the time they close) gave a notice to those of us standing in line that he would no longer serve more people. And a young lady who was in the line spoke to him nicely so that he could get his certificate and this man agreed, leaving the others in the line aside. When the other person who attends Andrea arrived (according to the name that he gave me) he asked the two people who were in the line what procedure we would do, implying that they would attend us. After 10 minutes that I noticed that they were talking in the module, I approached to ask them if they would attend us, to which he looked at me mockingly and, looking away, he rudely told me that until 4 in the afternoon. So I asked him why, and he scornfully told me that at that time it was another shift. I asked him when he would tell us that and, acting rude and mocking, he told me that he had told me and I told him it was not true, adding that if Mr. Gorocica had attended to his macho needs for attention and flirting from a woman who understood Outside of his hours he had to attend to the two people who remained in line. Which never happened. It is unfortunate that they have people of this type working in a citizen service module.
1.-The man should have told those in the line in advance that he would not attend us and did not say so at the exact closing time. Nor should he have attended the person mentioned above since all users are in a hurry and commitments to attend to.
2.-Mrs. Andrea should be trained for customer service since she is disrespectful and rude, with a behavior of zero seriousness and aggressive-passive.
I hope you take this comment into account and do not overlook these behaviors.
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Eddie Palmero on Google
★ ★ ★ ★ ★ El tiempo de espera es de 1 hora, quizá sistema lento o la persona encargada, que hay que señalar es solo 1 es lenta. Entendible que hay trámites lentos, pero también los hay solo para un acta o pago de multa. Sería muy importante por parte del área encargada, agilizar los procesos..sin duda son una gran ayuda, pero es mucho el tiempo de atención
The waiting time is 1 hour, perhaps the system is slow or the person in charge, who should be noted is only 1 hour. It is understandable that there are slow procedures, but there are also only those for a certificate or payment of a fine. It would be very important for the area in charge, to streamline the processes ... without a doubt they are a great help, but the attention time is long
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Beatriz Méndez on Google
★ ★ ★ ★ ★ La mayor parte del personal es amable, felicidades. Si tus actas te servirán para apostillar, tienen que ser actas con firma autógrafa por lo que las de los módulos NO te servirán, lo mismo que tus antecedentes penales NO pueden ser de USE.
Most of the staff are friendly, congrats. If your records will serve you to apostille, they must be records with an autograph signature, so those of the modules will NOT serve you, just as your criminal record cannot be USE.
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Elsi Vivas on Google
★ ★ ★ ★ ★ Muy groseros y prepotentes los jóvenes que atienden. Eran un poco mejores los que estaban antes
Very rude and arrogant young people who attend. The ones before were a little better
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Aiden Dean on Google
★ ★ ★ ★ ★ Be prepared for long lines when making any paperwork here. It might take a little longer than expected, but otherwise they have a pretty good service. You pay for your documentation right then and there in cash, not sure if they're accepting cards.
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