Velasco Arce y Asociados Agente de Seguros S.A. de C.V. - 50090 Toluca de Lerdo

Their service is disgusting, I have been trying to cancel Inbursa's policy for about half a year and they have only given it long and they give me excuses. DO NOT CONTRACT INBURNOMINA WITH YOUR REPRESENTATIVES

That they changed their offices to Metepec and did not notify the new address by any means and there is only a small sign that says the new address. In Metepec, its address is somewhat confusing and the entrance is not visible.

Appalling! They seek to hold you captive through verbiage. They ask you to update your data and they give you another updated policy every two years so that they do not lose the disputability, that is, if you die in the first two years after updating or hiring the policy, they can seek any recourse with their lawyers to avoid pay. Only if you die after 2 years of hiring you get paid all the time without arguing. That's why they want you to renew every 2 years and that's why they invented that of saving.

It lacks a large canvas or a spectacular to identify the place with ease. You have to ask any questions about the information provided by the advisors. Be very careful, since they give you information and do not comply with what has been said. To hire insurance they treat you like king, but to cancel insurance Atlas they give bad service and they make you visit them several times, regardless of the distance and time that you take to arrive.

The attention in general is good and friendly from those who work there, right now with the situation of the pandemic the entrance is through the parking lot, there is a security guard who wants to know in great detail about your paperwork as if he were going to do it for you, perhaps this has been indicated to him by his superiors, however his interrogation is somewhat uncomfortable. Without the desire to affect the work of the guard, only that they let him know that he must be more friendly.

A few months ago they looked for me at my home to tell me that I had to renew my life insurance policy, they left me a phone number to communicate with me and the renewal was made, at that time the advisor told me to do the paperwork so that they would pay the interest that I had not charged, that process was also done telling me that I would be paid in November, the fact is that today that I speak they say no, that until January, and the person who answered me says his name is Miguel Díaz, and how If it bothered me and I was questioning why, as I communicate with the Manager, who no longer answered and right now they don't even answer the call, what poor quality of staff, attention and services, to charge and discount quickly but to pay then no longer They answer and they are also rude, they did not have time in 2 and a half months to do my paperwork to pay me. Imagine if something happens to me, the work of the relatives to get paid.

My fatal experience, poor service, I processed a personal loan, at first the service was very good, they told me that in three business days I would receive a message asking me to go to the bank to take fingerprints, the message never arrived, I was in contact daily with the executive who attended me and she told me that the message was going to arrive, I dial her again and she tells me that I only have the next day to go to the bank for fingerprinting, but I never received the message, Even so, I went to the bank branch and the executive told me that my folio had expired a day before, which the person who processed the loan never mentioned to me. I received a subsequent email from the inbursa insurance company THAT MY PROCESS WAS CANCELED, AND NOW IT RESULTS THAT THIS FORTNIGHT I GOT THE FIRST DISCOUNT ON MY PAYROLL FOR A LOAN THAT WAS NOT AUTHORIZED. I'M STILL WAITING FOR A RESPONSE BECAUSE THEY STILL TOLD ME TO SEND THEM MY PAYMENT STUFF TO SEE THAT EFFECTIVELY THEY ARE DISCOUNTING ME .......

The impeccable reception, very understandable, friendly, with criteria to serve. That kind of person is grateful that it exists. The only but would be in the organization of their offices, there is not much information who can assist you.