VEOLIA Aguascalientes - 20283 Aguascalientes

Terrible service, days calling for a leak to be attended to and they don't even report it, they give you a solution time of 48 to 72 hours and they can't fulfill it, the service they provide is very inefficient and too expensive. Cross out.

Terrible service they charge double even if you pay, the receipts come out double again, we must unite and demonstrate before the rulers and remove this company from our city that only harms us hydrocalidos. Enough of so much stealing from the citizens ?

They do not pay attention to claims of overbilled charges, and do not take the reading of what is consumed, but bill based on the highest consumption in history. Now stop velolia, (attention Profeco) get your batteries.

Terrible service I have 12 days without water and they only keep saying that in an hour they come to solve the problem and they never arrive.

1 star is a lot compared to their lousy service and attention, they came to my home to change my meter, they destroyed my pipe and they were not responsible, they left and left me waiting for someone to arrive and they did not arrive, I raised the report and their only solution was to tell me that they would repair it until the next day, leaving my home without water because of their staff and with a water dump, train your staff well and do things as they are, just as one complies by paying you too provide a good quality service.

Two months ago they opened a ditch on Nayarit street in the Mexico City subdivision between numbers 101 and 102, they only opened and left the sewage outside, they asked the people who did this, the reason why they did it? And how long would they take? since they left the debris scattered in the part for the entrance to my garage, to which they replied "that I cared about that, that from the sidewalk outside does not belong to me", and well to date, they continue without doing nothing. It is worth mentioning that there are several ditches, some already with plants, on the same street, which have been open for more than 1 year. In this case, what happens? The people who come to "review" come just to see, and they say that the "engineer, in charge of crews" only sends them to see, without any other instructions. People use these garbage dumps, which is worrying, since it can clog the pipe and create an even bigger problem, in addition to presenting a source of infection. Do I have photos where can I send them? I have also called CAPAMA, and they only tell me that it gives them "a lot of pity" and that it appears on the screen that they are being attended to, however, for two months they have not done anything. The situation is desperate and they do nothing, it is difficult to bear the fetid aroma, in addition to the fact that they are already presented among neighbors and family, intestinal infections.

The service for clarification is terrible for more than an hour and a half, aaa by the way that I supervise the branch by monitoring the device, it turns out that the security guard does not allow shifts, therefore the waiting time is manipulated, it gives 4 shifts and there are more than 10 people trained. In addition to taking the time in the world to go eat and the manager does not give a solution, a lousy service. It took me 2 hours and 30 minutes to clarify what Veolia himself asked for when there were only 6 people in front of me. So much time to attend? What do they do at the branch?

Unfortunate that this company is stealing, charging for a service they do not give. And more unfortunate that it seems the government agrees they do not act or do anything to remedy the appalling service that threatens the health and economy of families. In my case I have one year reporting a leak, and all they have done is remove me service, and do not owe them a penny ... ? very angry and I have no answer or justicia..¡ Help please! To whom to turn ? Justicia please!