Vértice Muebles - 45050 Guadalajara

Terrible service, really DO NOT BUY HERE. The time it took for my order to arrive is understood due to the current situation but the quality in which it arrived and the service provided is horrible. The bench arrived with cracks in the wood and when I told them that they told me that they did not see anything but that they would return it to the factory, they promised to change the bench but when they delivered it it was the same bench and they had only filled. In the end if they changed the bank. But the attention given leaves much to be desired, they did not communicate with me, I had to communicate with them to get reports from the bank. When I asked to speak to the manager I was told that the sales manager would contact me and he never did. If you want to buy quality furniture and provide excellent service, I recommend GAIA. Definitely don't buy them here. Avoid getting angry and wasting your time calling them for information about your order

DO NOT BUY HERE It took almost 5 months to deliver my room to me, they only spend it blaming everyone (suppliers, freight, etc.) I had to contact them because after the 60 days in which my delivery was going to be my I had no news of Nobody, they only play with your time and from the beginning they lie to you. What a disappointment.

Terrible experience, I have spent more than 60 calendar days (which was the time they give you for delivery) and to date they have not delivered any of the 3 pieces I requested, only excuse after excuse. If you don't want to waste time since they make you tired because they don't give you an answer when you want a refund, better not buy here I'm already going for 5 months since I placed my order and I haven't received anything according to the employee Andrea my dining room was already there and that it was only the "process" of 10 business days and the month has passed and I'm still waiting, we marked her and she still makes fun She tells us that she is still in quality ???? Muddy furniture store, terrible service, terrible customer service, everything and she is still outraged and does not want to make the return ????? of OUR MONEY for breach of her After 5 months of waiting for a dining room that they told me would take 60 calendar days, I received my dining room all filthy ??? all damaged from the fabric

5 months passed and to this day I received my room, of course this would not have happened if I had not had to go again to claim in person at the branch. The common agreement had been to receive it within a maximum period of 6 weeks, but this was not the case. His staff is very impertinent, rude and they take the reason even if it is not stipulated that way in the contract. I'm leaving with a bad taste in my mouth, do yourself a favor and NEVER BUY HERE.

Terrible service Separate my room with half of its cost on November 13, 2021 (because that is how their purchase policy is) and they told me that they would talk to me from 60 to 90 days to liquidate it and proceed with the delivery, more than 90 days passed And well, they finally talked about going to liquidate it and after that they still delivered it to me in 10 days? I liquidated on March 9 of this year and it is the date that they do not give me the room, pure pretexts, You have to talk and talk to them and there is no favorable response, do not buy here, really, very bad purchase and attention policy. I will have to file my complaint with Profeco.

AWFUL EXPERIENCE Lousy quality of the furniture, lousy service, very badly left, they have to be begging for attention, they deliver when they want. The bench in my dining room broke after a month of use and to date they have never answered me about the guarantee. Always blaming the factory, the truck that comes from Ocotlán, the ones that deliver, no one solves you. I had to repair my bench from the outside, despite the insistence they still do not answer me. I went to the branch and they ignored me, they even ignored my purchase.

Terrible and very bad experience!!!! Super badly left since mid-November I bought the Header they told us that it would take a month at most, it took too long but we agreed. Never arrived. Then they said that we had to go to liquidate at the end of February and that it would take 10 business days because of the freight. Every time I speak a new excuse!! Suuuper bad, zero recommended and as of today March 28 without response.

Reading all the opinions I totally identify. We went to the furniture store at the beginning of November and we told them that we needed the room for Christmas and they told us that there was no problem that if they had it, but that we had to make the payment, today is February 10 and they have not nothing was delivered, besides that they don't follow up and you have to keep calling, and pressing, I'm already getting used to the idea that if it arrives it will arrive with very poor quality due to all the opinions I'm reading. Hopefully no customer buys from them because they really are bad guys and have lousy service. In short, I will raise my complaint to Profeco