VETME - Hospital Veterinario Hipódromo - 06100 Ciudad de México

Recommended, they treat your puppy well and are interested in it, the only negative is that you have to be dialing all the time to receive news of the results if you got to do any with them why do they forget to tell you that they already have them or have poor communication with shift change.

The attention that the people at this branch give to customers is terrible, starting with their receptionist who treats them from the entrance leaving something to be desired, nothing professional and unfriendly, from the doctors no professionalism, taking more than 50 minutes for them to go out and interpret some studies. In addition, the branch is neglected, having highly dirty "sanitary" filters as well as its facilities. I do not recommend it!

What they say in the answer is a lie. I decided to finish my studies with them of my own free will since they were paid and they do not make refunds, nor do they make invoices at the time of purchase and they get upset if you request it. 04/04/22 I went back to visit the branch and Dr. Polinar (always different doctors, that's already bad looking) without resolving the situation, he told me that the best thing is to file a complaint, I'm still investigating who to file the complaint with, but it's classic that the representatives real do not show their faces. I have had pets for years and have never experienced something similar in any establishment that is dedicated to the health of these little animals or that take it lightly, I have been doing what they request for more than 1 month to know the status of the cat and in addition to paying a good sum of money they did not give him adequate follow-up! I have been carrying out studies on a cat that I adopted and they take more than 2 weeks to deliver the results, the doctors do not know what follow-up to give since different doctors always attend to the consultations, which makes your money go to waste ... visit another veterinary doctor and the follow-up is very different. That if they treat animals very well there is no doubt but what is the use if they postpone their treatments that is also mistreatment of animals for charging more.

THE WORST EXPERIENCE. TWICE IN A ROW THEY DID NOT HAVE MY APPOINTMENT SCHEDULED. The first time they had to check the recording of the calls and corroborating that he indeed had an appointment and the reception did not schedule it. They made me waste 2 hours on a work day. 10 days after this event I arrive again on a Sunday and they do not have my appointment, they are not able to respond or propose, not even because my last visit made me waste my time. This last time they made me wait an hour and a half to finally tell me that they were not going to be able to receive me. A lack of respect and mockery for their customers. LOOK FOR ANOTHER PLACE.

Horrible! First of all, when you arrive in an emergency, this veterinarian takes advantage of it to charge you a lot of money. They take advantage of the life or death situation so that you end up paying a lot without being able to refuse. Since the emergency was at 3 in the morning and there was no other vet open. Second, they DO NOT LET YOU VISIT YOUR PET. The visit is only 5 minutes a day and at the time they tell you, if you cannot at that time then you CANNOT SEE YOUR PET. They called me to tell me that my dog ​​was depressed and did not want to eat and even so they were only going to let me see her for 5 minutes and at the time they told me! I ended up taking her out of there because otherwise she was going to die of sadness and I ended up taking her to my vet. An hour later, being with my vet, he finished a bowl of food. That says a lot about how bad this place is. They have NOTHING tact with animals. I ended up paying $ 30 thousand pesos for the account, fortunately it only stayed for two days until I decided to withdraw it.