Via Pass - 05120 Ciudad de México
2.9/5
★
based on 8 reviews
Contact Via Pass
| Address : | Bosque de Radiatas S/N, Bosques de las Lomas, Cuajimalpa de Morelos, 05120 Ciudad de México, CDMX, Mexico |
| Phone : | 📞 + |
| Website : | https://www.viapass.com.mx/viapass/web_home.aspx |
| Categories : | |
| City : | CDMX |
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shivis vg on Google
★ ★ ★ ★ ★ No abonan las recargas y si llamas a su centro de atención al cliente simplemente no te ayudan pues ni te contestan en el chat o tienen pésimo personal atendiendo llamadas . Ya me cansé de su servicio que es un fiasco. Ya quédense con mis $600 que recargue. NO LO COMPREN!
 They do not pay the recharges and if you call their customer service center they simply do not help you because they do not answer you in the chat or they have terrible staff answering calls. I am tired of your service which is a fiasco. Now keep my $ 600 that I reload. DO NOT BUY IT!
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GABRIEL RODRIGO CORREA SAN MARTIN on Google
★ ★ ★ ★ ★ Un sistema mediocre, su aplicación no funciona correctamente, ya ni siquiera carga la página. Me ha ocurrido en múltiples ocasiones que el tag no pasa en la caseta rápida, un verdadero fiasco. No lo recomiendo. Llevo como una hora tratando de entrar a mi cuenta.
A mediocre system, your app doesn't work properly, it doesn't even load the page anymore. It has happened to me on multiple occasions that the tag does not pass in the fast shed, a real fiasco. I do not recommend it. I've been trying to get into my account for about an hour.
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Noe Serrato on Google
★ ★ ★ ★ ★ El servicio telefónico está del asco, parece que estás llamando a un call center "patito" (me atendió una tal Gloria a quien 1) nunca le entendí lo que me decía y 2) por si fuese poco me dejó en línea esperando... Y en las oficinas no te atienden si no haces cita.
The telephone service is disgusting, it seems that you are calling a call center "duck" (I was attended by a certain Gloria who 1) never understood what she was saying and 2) as if that were not enough, she left me on the line waiting... And in the offices they don't attend you if you don't make an appointment.
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Gabriela Jiménez on Google
★ ★ ★ ★ ★ Pésimo, piden actualizar el Tag si se compró en caseta, lo hice y jamás me llegó la contraseña y usuario a mi correo, intento hacerlo de nuevo y me dice que mi correo o el número de Tag ya está registrado, mandé correo a servicio a clientes y ya es un mes y nada que contestas
Terrible, they ask to update the Tag if it was bought in the booth, I did it and the password and username never came to my email, I try to do it again and it tells me that my email or the Tag number is already registered, I sent mail to the service to customers and it's already a month and nothing you answer
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Marco Antonio Hernandez Mireles on Google
★ ★ ★ ★ ★ Es la tercera vez que el tag no pasa. Yo hago una recarga de saldo y en ocasiones hasta con 9 horas de anticipacion y resulta que me dicen que no hay saldo. Pero eso si en cuando hago recarga de inmediato me quitan el dinero de mi cuenta bancaria y no lo puedo usar hasta que se les da la gana habilitarlos y uno haciendo el oso en las casetas. si es algo molesto. Su sistema deja mucho que desear.
It is the third time that the tag does not pass. I do a recharge of balance and sometimes up to 9 hours in advance and it turns out that they tell me that there is no balance. But that if every time I recharge immediately they take the money from my bank account and I cannot use it until they feel like enabling them and one doing the bear in the booths. if it is something annoying. Your system leaves a lot to be desired.
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Juan Pablo Maldonado Infante on Google
★ ★ ★ ★ ★ Servicio profesional, el tag nunca nos ha dejado en el camino. La agente Claudia, fue amable, nos orientó súper bien y nos brindó el servicio deseado. Recomendado
Professional service, the tag has never left us in the way. The agent Claudia was kind, she guided us very well and gave us the desired service. Recommended
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sanasu Sanasu on Google
★ ★ ★ ★ ★ Compre el Tag y desde inicio lo rechaza, he llamado a la oficina y me dicen que vaya a donde lo compre y que no hay devolucion, que debo recargar mi Tag, le he comentado que tiene el saldo, y comenta que además de eso debo recargar, se tiene 150 y no se puede usar, la Señorita Claudia Vazquez muy grosera y como no dio solución, cortó la llamada- Increible, esto es un robo. Quiero ir a la oficina y no quiso agendar nada ni pasarme con alguien más.
I bought the Tag and from the beginning it rejected it, I called the office and they told me to go to where I bought it and that there is no refund, that I have to recharge my Tag, I told him that he has the balance, and he comments that in addition to that I have to recharge, you have 150 and you can't use it, Miss Claudia Vazquez was very rude and since she didn't give a solution, she cut the call- Incredible, this is a robbery. I want to go to the office and he didn't want to schedule anything or meet someone else.
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Juan M LP on Google
★ ★ ★ ★ ★ Es más fácil sacar un crédito para comprar una casa que activar este Tag!! Llevo dos horas tratando de completar su proceso, es súper ineficiente, para que quieren tanta información? Solo quiero pasar por esa caseta más rápido, lo peor es que al final del trámite me marca error!!! PÉSIMO, prefiero esperar en la fila para pagar en efectivo.
It is easier to get a loan to buy a house than to activate this Tag !! I've been trying to complete your process for two hours, it's super inefficient, why do you want so much information? I just want to go through that booth faster, the worst thing is that at the end of the process I get an error! AWFUL, I prefer to wait in line to pay cash.
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