Viajes Derive - 31100 Chihuahua

Very good service and accessible packages

Good attention, I confirm that the more modest the agency the greater its effort to attract clients, keep it up!

Very well, the only thing that I do not like is that they charge you 3% when you pay with a card if you are already charging why to make another amount

Unprofessional and flexible due to the issue of the pandemic. Some guests canceled due to conflicts with company personnel and others lost money due to not being able to cancel due to personal conflicts related to the coronavirus. In general, the treatment was rude to the guests and most of them felt attacked / offended, when the experience should be pleasant and bearable. It was difficult to develop my wedding, even with the economic issue, it was not clear during the process or the end of the adjustments, it had to be constantly questioned what was happening to understand the status of payments as well as the positive account we had, which At no time were we told that it was going to be returned to us, rather it had to be requested. A more humane treatment in moments as complicated as this is URGENT to the agency.

Very bad experience! I contracted with them a tour to go with my family to the Pal Norte 2020 festival and when it was postponed due to the pandemic, the problems began. There was a lot of uncertainty and lack of clarity about what would happen to that trip and the money that we had already paid in full. I always had to ask them for information since they never bothered to send us any communication about our situation or at least tell us that they were aware of this trip. When they finally confirmed the completion of the trip, they gave us the details of the itinerary and the hotel (very dirty, uncomfortable and badly located by the way) in which we would stay just a few days before leaving, so we did not have the opportunity to sell the places that we could no longer use. This agency from the beginning sold me this tour as an intermediary with another agency that organized the logistics of the trip, but I never imagined that their service would be limited to charging the tours and disclaiming their responsibility in terms of the quality and service offered.