Vialli Grupo Inmobiliario - 76120 Santiago de Querétaro

I found its offices very beautiful. The people I was with were very kind. Success.

Very nice houses, but the after-sales service is disgusting, I have more than 1 year with problems in my house and 6 supervisors have passed, and not to mention the After-sales Manager, if you are going to buy here, check your house with a magnifying glass.

Very bad service, I do not recommend this company at all, they change the maintenance fees to your liking, and especially very bad treatment from one of the managers LUCAS MACHUCA, terrible service.

How unfortunate it is that a recognized Group has such poor AFTER-SALES service, I read here that it is a common evil, they discredit the group and above all the desire to buy with you. I agree with the comments above, in Querétaro there is a lot of housing available, if you are looking for a house, you better think twice before choosing VIALLI.

Disgusting after-sales service !! The houses on the outside are very nice, but if you have problems there is nobody to solve you or it takes months to solve ... if I had known and with the great offer of houses in Querétaro, I would not buy here again. .

Nesfasta company, they tell you a date and they never comply, they are not serious, we have 4 months asking to fix the luminaire and still nothing to fix it, the water in the pool is always cold because they do not turn on the boiler so as not to pay etc. etc. I would never ever buy from them again

Although they sell houses with good design, the after-sales service is terrible. In the condominium they have left us without water without warning, our house has had many details that could be avoided with good supervision. I do not recommend buying here.

I would not recommend that people buy the Vialli houses. They have left me very disappointed because I have had many problems with the house and the after-sales area. I hope that my review will serve people and avoid future problems like the ones I have had and currently have with Vialli. At the beginning they treated me and my husband very well. The truth is that the design of the houses is beautiful and you are excited to have a house like this, but when we made the down payment, our problems began. First, my sales consultant was fired or resigned then they never assigned me another to advise me. Therefore they did not give us the complete information and my husband and I had to be asking to get the information because they do not tell you anything. They always told us to sign or pay a day before and if we complained about why they did not notify us in time or at least to explain in advance the different payments we had to make and the payment dates, the answer they always gave us was "what I feel ”and“ such area is in charge of having given you information ”. All areas blamed each other, and no one was ever able to assume their responsibility (I am talking about the areas with which I had contact and with which I had problems such as the sales area, After-sales, treasury, the architects). Currently, my husband and I have had problems with the house because it has had damages that have been fixed for us and others that we want to be fixed since the house has a guarantee, but the architects never arrive at the agreed time or day. You are the one who should be calling to see when they will deign to go do their job (besides that they do not want to make the guarantee valid in certain things because their guarantee is one day and their answers / excuses are absurd because they know about the most common house breakdowns and still let them happen). The truth is that the treatment they have given us leaves much to be desired and we have felt that they do not take us into account, we are already in debt for the house. My husband and I have complained but we have not seen results, I think they do not take into account the complaints because they continue with their inefficiencies. I hope my experience serves people and future problems are avoided.