Villa Mercedes Merida, Curio Collection by Hilton - 97000 Mérida

The hotel has a perfect location. The staff is very friendly and helpful. It is not a big hotel but it is very nice. I recommend it.

It is a good hotel. They took over and existing hotel. The lobby bar is amazing. They have a nice courtyard pool.

My husband and I enjoyed our 5 day stay at Villa Mercedes. Great location, friendly staff and delicious breakfast.

Food was great offering reginal cuisine as well as regular hotel food. Excellent customer service from the minute you arrived to departure. Family oriented. It is located in the heart of the Merida. I recommend!!!

Everything about this hotel is excellent. It is very rare for me to give such a complement. However, the entire staff at Villa Mercedes Merida made me feel so welcomed as a solo male traveler. They gave advice on where I could visit, smiled every time I spoke to them, and it was very genuine. They just seem very eager to make your stay an enjoyable one and memorable. I loved my room and the cleanliness. The balcony was amazing with beautiful views. Huge shower and hot water. Coffee machine with all the essentials needed, bottled water, and more. Too much to mention in a review. I will return again and look forward to it. Montones de gracias.

The service is very good. The lobby, facade, and communal areas are very good. The rooms are a bit dated. The air-conditioned room was very humid and didn't always cool the room all the way.

Unfortunately cannot give a high rating to this hotel. Pros: -kind staff - Mexican are lovely always and in this place as well -Nice hall - when you enter you have a feeling of luxury hotel -Parking- it’s great that they provide parking and the valet parks the car for you -Pool&Gym - although we didn’t have the time to benefit we could see the pool was quite nice -Maria Restaurante - very good regional food located in the hotel together with a Japanese restaurant , we had dinner here and plates were lovely and tasty - good food served at breakfast ( a la carte) Cons: -Room are really outdated, badly furnished and it’s not pleasant to stay there. I had to ask to change the room as the first they provided was just too ugly. They kindly changed into a new one which was slightly better but still quite below average ( considering the price and hotel reputation). I quickly realized all rooms have this style -Mini fridge was empty, not even connected to the electricity -When the maids came to make the rooms, they only made the bed and change towels, but was still there a paper of used powder milk i used the day before ( they didn’t throw it) - breakfast was good overall but we were not impressed that they served not fresh orange juice, and plates didn’t come at the same time so i had to watch husband having his breakfast and when he was done .. mine arrived and he watched me - staff mainly speak Spanish- at breakfast none of the people could speak English and i find it very astonishing giving the type of hotel Overall I think there would be different hotels i’d rather try if coming back to Merida

Service is EXCELLENT. Staff are very kind and helpful, and speak english! Breakfast was wonderful! The rooms are a bit dated, couches need to be replaced with newer ones. As well as a serious ventilation problem that causes you to smell sewage when someone above you uses the restroom and you have the fan on, it makes the whole room stink. Besides that, an excellent stay! Room was clean and beds are soft. Lobby is modern and recently renovated. Pool is refreshing, although not heated. Overall I would come back to this hotel, so much better then the dirty hyatt regency across the street. I'm very thankful to the staff here for their wonderful service, especially dacil in the restaurant. thank you.