Vips - 72000 Puebla

Food is good and the services is the best. The staff are so warm

Food was cold and took over 20 minutes to get after placing order. Prices on menu are deceiving. Wait-staff certainly made me feel as if they were doing me a favor.

Good tasting, I love it and coffee. NenaH

this is probably the worst place I've been globally. service is slow to non existent. it was not busy. there were 8 occupied tables and at least 5 servers wprkibg. it took 9 min to get drink order & another 10 min to get drinks. coffee was cold!!! food was cold. waste of time money and energy. SUCKS.

This restaurant has a good attention for the clients, but the food arrives to you some slow. This restaurant has some branch offices, all people know the principal in the town center. This restaurant is very small and busy every day. The food is delicious, in special their toast, but is extremely expensive. The waiters are friendly and generous, just they aren’t enough to attend all the people faster.

Too crowded... waiter did what she could... missed out a couples of orders... waited long to pay. Food nothing special. A bit pricy for all you get.

Absolutely terrible place with rude staff and ridiculous service. Came here to grab a coffee and cheesecake to take away as there was a promotion on the menu for 100MXN. I asked one of the staff and they confirmed that there was a promotion. I waited, and waited and waited and was told the cooks were busy (it's a cheesecake, not a meal!). After finally receiving my order I was told it was 138MXN. When I asked about the promotion the girl looked at me, shrugged her shoulders and said it is an old menu. When I paid she then said she had no change for a 500MXN bill and that I should go and find change myself. The restaurant was full by the way. Eventually she gave me change, by throwing it down on the counter. Management need to train their staff. And staff need to be taught about logic. Avoid this place at all costs. In the end, the coffee was mainly froth and the cheesecake frozen. Much cheaper, better quality places with staff that actually know about customer service. Get rid of the shoulder shrugging. It's terrible.

VIPs is the Mexican equivalent of an American diner. The food is serviceable and, depending on what you order, at times quite good. While you won't be amazed going here, it is a reliable option. The service is also usually quite attentive. Overall, our experiences there have always been positive.