Vitrocar Hermosillo - 83190 Hermosillo

Poor service, a battle to get the phone answered, not showing up unless it's the only option for insurance.

Juan attended me on the 800 phone that the company has registered, he was very friendly in the treatment, but the quality of the communication was poor. In addition to the fact that a puppy -apparently a Chihuahua- that could be heard barking in the background did not help at all.

Extremely slow service. Make an appointment for it to be faster, since yesterday the waiting time was 2 hours, which was a lot. I arrived for my appointment and it took 4:30 hours. More than double. There is no point in scheduling an appointment if they are not going to respect or assign the time.

Terrible service, I went to request the sunroof glass and after a month they never called me to tell me if they could get it, I called and most of the time they don't answer, I went to cristalauto and the same day they solved me, it was through axa insurance

Excellent service in the installation of any glass for your car. From a bocho to a truck or fleet. They are with insurance company Atlas. And all the other insurers and if you don't have insurance, they will quote you your glass.

They answered my telephone questions promptly, the assembly of the glass was carried out at the estimated time and duration.

I don't understand how axa continues to have them as a supplier, they never answer the phone, you come to their facilities why they never answered the phone, and it's the same treatment they don't attend you either, after going twice and they made an appointment for me, he arrived and They say that my appointment does not exist and that I have to schedule it again, I call axa to ask for another supplier after almost 3 weeks of waiting in vitrocar, they refer me to CRISTALAUTO and that moment leaving vitrocar in less than 1 hour they install the glass of my car, 5 stars for CRISTALAUTO excellent service. Today January 24, 2022 after more than 2 months (sarcastic mode) I edit my comment, thanks for the excellent attention ? they call me to let me know that they can now schedule the appointment to change the glass. Again, how can axa continue to have this business as a supplier, terrible instantations, the employees leave much to be desired, they are worse than those of oxxo, there are other better options than this company.

Terrible service they told me that if they had the glass, at the time they call me they say that it doesn't fit and they had already removed the glass, they broke it everywhere and they want me to use it like that for two weeks until a new one arrives. It couldn't be changed elsewhere because they glued it again (you have to wait for it to dry for 5 days) they didn't even go to ask if I wanted to take it somewhere else before putting it up but I guess I didn't want to lose the sale. If I could I would give it 0 stars The only good thing I have to say to put the whole experience in this place is that two days later the Manager contacted me to apologize for the bad treatment and offer a free glass.