Vitrocar Monterrey Y Griega - 64580 Monterrey

A very good experience ? excellent atmosphere and customer service

Lack of staff . Informal the deal. They don't answer tel. They do not notify at the end of work. I do not recommend it at all ... do not clean the car and leave it dirty where they climbed to change the front glass ..

I thought they were serious, they quoted me and they talk to me later to say that they don't have the glass, very bad, not recommended

Very friendly and fast service They changed my glass the same day

I called to find out if they had the glass for my car, they told me yes, then we took the car, they took the glass away and at last they came out with the fact that it was not always the glass and they put a green card on it and to date they have not put the glass on it. To the car. Whenever I call they never answer and when they do answer they do not know anything, I do not recommend it very bad service

I will not comment on any installation, since due to poor coordination between their call center and workshop, I did not like the appointment correctly and that is why they could not perform the requested work for me. Just because of that, poor communication between them, it affected me in my schedule and I decided to look for another supplier, with whom I already solved my windshield replacement problem.

One of the worst experiences I've had, the receptionist and everythingologist (they called her Cecy) had a rude and despotic attitude, for a repair if I paid 700 pesos, I did it at that time, but if it was through insurance, I booked a week later, and he tells me that you have to leave the car between 5 and 6 hours, I recommend that you give him some education classes, since he doesn't even know how to say "good afternoon or thank you"; Total: Fortunately, my insurer has an agreement with companies with more professional staff, very badly and a real shame that the reputation of a company with seniority deteriorates due to the attitude of some people.

Very bad service. They quoted the piece that I was occupying and they scheduled an appointment for me 4 days later, I went on the indicated day but the piece arrived wrong and now it turned out that they did not have the piece and they would look for it outside. The manager never communicated to follow up on my piece, a week later the manager who attended me no longer worked there. I called the 800 number for help and the best they could do was channel my problem to the branch. They called me from the branch to "follow up" on my case, but it only stayed on that call. I do not recommend them at all, especially because they do not have a system for making complaints that really supports the user and helps the company to understand how deficient its service system is.