VivaAerobus Ventas - 88780 Reynosa

Terrible service, they have thousands of Cubans stranded because they suspend flights and the refund policy is archaic

Good service, I quickly went and came to my destination. Very affordable prices, clean planes. If I travel with them again.

We have traveled many times by vivaaerobus, but it was the first time we left this airport, we arrived 35 minutes before the departure time, with no luggage to check and they no longer let us board, the flight left 20 minutes before That had never happened to us In Monterrey, for example, they are always super friendly and attentive, and they always leave on time or a little later, here they practically even made fun of us for not being able to board It did not hurt us not to board, we still reached our destination, if not the rude way of all the staff The lady who checked luggage, an already large lady of about 45-50 years with a high bun even yelled at us And nobody knew anything and nobody helped in anything We couldn't find a manager or anyone to help us make the flight change What an ugly experience

Very bad service ? they canceled my connection from Mexico to Reynosa Tamaulipas for a trip that had been scheduled and paid for more than a month before and I still spoke before taking the first flight and I was attended by a person who says his name is Eduardo Rafael telling me if I did not cancel They were going to pay me accommodation, taxis and food, being there in Mexico, they brought me from counter to counter to tell me that it did not apply that, they had offered me by phone, it was not their responsibility, I clarify that I bought my tickets at vibrasa travel agencies and there are They made each other responsible, but I regret that who answered the call and lied to me to take the first flight and because of the contingency, it is not advisable to stay for a long time in a place on the service on board the plane ✈ I do not have no problem the pilot and the flight attendants if they deserve the 5 stars ?