Voltio - 62180 Cuernavaca

Excellent service and very attentive

Excellent service!

I share my experience with Voltio. In July, I had a Moto Z2 Force cell phone battery replaced. I found the business with formalism very good and I was glad to be served by young local entrepreneurs. The replacement cost me 1,050 pesos and at the beginning everything worked fine so I led to diagnose a problem on my PlayStation 4. Finally, the diagnosis that they charged me $ 250 turned out to be wrong (mentioning the GPU, with a very high price when it turned out to be a hard drive problem that I later fixed with another company). In addition to this problem, 15 days after the cell phone repair, it turned off when it was charging. Taking the device to Voltio to apply the warranty, the technicians comment that the battery works and the display burned out for a short and that they can not do anything. In conclusion, I paid $ 1,300 pesos for an erroneous diagnosis and to recover a useless cell phone (with the display turned off and several brands on the equipment). The Voltio team recognized the situation but did not want to make a commercial effort. I advise Voltio to improve the quality of their service and diagnostics if they want to develop their business.

I took my tablet to repair, they made me a budget and made me pay in full for the service, in advance. A couple of days later they dialed me to tell me that my tablet required something else and that the payment would almost triple. I did not authorize the new service, go through my team but from that day (more than a month) I seem to pay because for one reason or another they have not returned my money $ 1,430 and they do not even give you their face, they are protected through employees that painfully do not give a solution to anything