Volvo Suecia Car Queretaro - 76125 Santiago de Querétaro

Terrible treatment in the new facilities of Av. 5 de Febrero # 1726, San Pablo, 76125 Santiago de Querétaro, Qro. They do not respect after-sales services. I thought about swapping for another Volvo and now I won't.

They don't meet Volvo branch service standards, it's a shame but the customer service is lousy. The only reason not to buy Volvo again in Querétaro

The after-service leaves a lot to be desired. This is not evident during the sale but consider that the service and maintenance of your truck (or S60) is going to be a martyrdom. The young ladies who attend have no training and aptitude for their work and ironically they act despots. Brands of the same quality but much better service are very close, it is worth considering them and avoiding anger

The agency is too bad it seems a used car lot is in no way premium, I took my vehicle to service and reported a drop in tire pressure, they charged me almost 7 thousand for an oil change and they were not able to repair the tire, or At least put the spare, they only told my wife that the tire had a nail, and so they let her go with the flat tire, total inconsistency when Volvo boasts of safety. I complained and they only told me "tires are not repaired here" terrible, too bad the brand is being discredited.

Super personalized attention, very patient to show me the units so that at last I could find just what I was looking for. Excellent agency.

My experience at the new Volvo branch 1 first call to make an appointment. They tell me that they can't schedule me if I don't give the serial number 2 second call I give the serial number and they schedule an appointment for a week later. I told them that it was for the service and the review of a fault that appears on the display 3 I show up on time for the appointment and they tell me they don't have me scheduled 4 The advisor receives the car and I tell him that in addition to the service, the display shows a fault. He told me that he would deliver it to me the same day and that he called me the same day to tell me if it would be ready or if he would wait one more day. He even gave me his cell phone so I could dial him 5 I do not frame. The next day I spoke to the cell phone he gave me and they did not answer me. I spoke to the workshop service and they contacted me with the advisor. Which denied having told me that he was going to mark me. But X. I asked him if he had checked the display failure. And he did not remember which fault. Until he remembered and told me that they had checked but that the car had nothing. "Obviously you recognize when someone pulls answers out of his sleeve" I shot a pitero woolly. 6 they deliver the car to me and after 5 minutes the fault returns. Moral DO NOT BUY A VOLVO. Unless you know the dealer service is good. Because you don't marry the brand. You marry the shop people. At least as long as you have your volvo. So I better recommend Benz. The best service and the best attention. I know, it hurts to say it. But here in qro is what there is. Too bad because before volvo service was the best. For that reason alone I withdraw from the Volvo brand. PS.. If you want to know what I will do with my failure. I will take my car to the toluca agency.

They do not validate the maintenance guarantees, Daniel Rodriguez who identifies himself as a service advisor, does not provide you with any solution, he only says you bought a Volvo and Volvo has to answer you, like my Volvo Car, he does not pay me for the services that They promised you in the purchase, as a Volvo dealer I don't have to give you any service despite having a signed letter from them (LETTER ATTACHED) DO NOT BUY HERE, Protect your assets, they do not fulfill what they promise you in writing.

The attention in spare parts is terrible, bad treatment by the person in charge, Tania Paola Olvera; I find it incredible that they only have one person to attend to the area, it took 3 hours and I made 15 calls so that they could answer me, and in a bad way. Very disappointing now with the change of branch, doesn't make me want to buy a Volvo again.