Water Puebla - 72501 Puebla

It is a company with terrible service and I am not talking about the water anymore but about the attention, slowness to everything it gives!! Information!! They don't even know!! One has to explain them!!! I'm leaving very upset, very angry with the kind of authority we have!!

The worst company in the world, arrogant, they charge triple for no reason, they take hours just to tell you that they will continue the same. Their service is the worst I have seen in 40 years. Many people complaining, over price, unjustified payments, etc. Water does not fall, but twice a week. They charge more than water, gas, property, internet together. Four hours to receive the worst treatment, they do not solve anything, they only justify themselves, despite having proof that they are in error. They abuse the elderly, discriminate and want to force you to change the meter, why does the one you have fail, even if it is new. For a fixed fee they charge almost ten thousand pesos a year. Their office services are the worst, the service provided by the company in the same way. Urgent attention from PROFECO, the Government of Puebla and all the authorities that have powers. It is not possible that to pay 250 per month you have to pay 723 pesos. And that they still treat you with the tip of the foot when requesting reports, they do not answer calls, their official part of the parties does not fulfill functions, their employees are created legislators and etc.

So many employees and they take a long time to attend, it's 2 o'clock and they all get up to eat, it's worth it if there are users waiting their turn and they return to their activities until 4 o'clock

I have been reporting a dissolution for 3 months and they only say that it is already reported, time passes and they say that the folio has already expired that a new one has to be made and that is how they take it away, is this the "big change"?

There is no effective follow-up that resolves the situations in some cases they insist on charging for a non-existent service in an area of ​​a house that are warehouses where there is no sanitary installation there are no stopcocks or sinks or toilets that have water

DISGUSTING SERVICE, I CAN'T UNDERSTAND HOW THEY TREAT USERS SO BADLY, TODAY I HAD TO BE ATTENDED BY PAUL AMADOR, BRANCH MANAGER IN PLAZA DEL SOL AND HE COULD NOT SOLVE ANYTHING. HIS ONLY RESPONSE "WHICH I TELL HIM, WE ARE NOT AUTHORIZED" IT IS MORE THAN CLEAR TO ME THAT HE DOES NOT HAVE AUTHORITIES BUT NOT AT ALL!!!

They never get a favorable response, according to how they changed the system and they charge and charge and make you wait more than 2 hours for attention and to clarify what they are charging you for and they are very firm that the debt is in their system, they show them the receipts that you are paying on time and they tell you to keep them better because then the system is wrong and for future clarifications and do not have problems and it is a never-ending story and well no way, there is nothing else to do there is no resolution.

Very good service. Due to a pandemic there are many boxes available and the visit is very fast.